can not save the page

Moe Sasaki

• January 07, 2025 07:57

This keep happening when I try to edit page.

I dont use Modsecurity or wordfence.

I also changed php.ini file.But it didnt change.

 

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  Ariel H.

  • January 07, 2025 09:27

  Hi Moe, 

  Thank you for contacting us

  Could you please provide us with temporary access to your WP Admin page so we can inspect your site? Kindly add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io:

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/23751715044498
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Ariel H.

  • January 08, 2025 08:21

  Hi Moe,

  Thank you for your cooperation.

  It seems that saving pages is working intermittently-https://youtu.be/p6cEybHnKKI

  Could you please try increasing the Max Input Variables to 6000 or higher to resolve the issue? You can find detailed instructions here: https://wp-staging.com/increase-php-max-input-vars-limit-in-wordpress/

  

  Best regards,  
  Ariel H.

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  Moe Sasaki

  • January 16, 2025 03:36

  Thank you.I tried but it didn't work.

  Other pages seem fine,but only this page.
  https://martharussianballet.com/classes/

   

  Sincerely

  Moe

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  Ariel H.

  • January 16, 2025 11:52

  Hi Moe,

  Thank you for the update. Please ensure you have the following versions installed and let us know if the problem persists. 

  

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  Moe Sasaki

  • January 17, 2025 06:17

  Hi,

  Yes I have.

  But unfortunately didnt change.

   

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  Ariel H.

  • January 20, 2025 08:45

  Hi Moe,  

  Thank you for the update.  

  It looks like the server settings are correctly configured, but the "413 Payload Too Large" and "501 Not Implemented" errors are still appearing in the console.  

  

  The 413 error usually happens when the data sent to the server is too large, even if the limits seem sufficient. This might be caused by excessive content or too many revisions on the page. The 501 error, on the other hand, suggests the server may not support certain required functionality, likely due to a configuration issue.

  To address this, you could try reducing revisions or unnecessary content on the page to decrease its size. 

  

  For more details, please refer to this link: https://www.elegantthemes.com/blog/wordpress/how-to-manage-wordpress-revisions-to-optimize-site-performance. 
  This article covers manual revision management through PHPMyAdmin or the simpler WP Optimize plugin.

  We also recommend contacting your hosting provider about these errors so they can check and adjust the server settings as needed.  

  Please try this and let me know how it goes.

  Best regards,  
  Ariel H.  

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  Moe Sasaki

  • January 20, 2025 11:04

  Hi Ariel,

  Thank you,I downloaded WP Optimize plugin but still no change.

  Moe

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  Ariel H.

  • January 20, 2025 15:25

  Hi Moe,  

  Thank you for the update.  

  It seems we no longer have access to your site to check it again. Have you had a chance to reach out to your hosting provider to see if they can assist with the errors mentioned in our previous reply?  

  Best regards,  
  Ariel H.  

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  Moe Sasaki

  • January 21, 2025 02:42

  Hi I will send you Admin URL via email(to communitysupport@brizy.io:)

  I contacted to hosting provider,Haven't got reply yet.

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  Ariel H.

  • January 21, 2025 11:21

  Hi Moe,

  Thank you for your cooperation.

  We’ve temporarily rolled back Brizy and Brizy Pro to versions where the issue does not occur. Once your hosting provider updates the server settings, kindly let us know so we can resume troubleshooting your site with the latest versions of Brizy.

  Below are the suggested settings:

  PHP max input variables    6000
  PHP time limit    30
  PHP memory limit    512M (or higher)
  Max input time    60
  Upload max filesize    64M
  PHP post max size    64M

  Please share this information with your hosting provider so they can update the server accordingly.

  Best regards,
  Ariel H.

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  Moe Sasaki

  • January 28, 2025 03:22

  Thank you!
  Hosting provider said they can not help with this problem.I have changed the setting！

  Moe

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  Ariel H.

  • January 28, 2025 10:17

  Hi Moe,

  Thank you for your cooporation. Could you also please provide access to FTP or cPanel so we can further investigate the issue.

  Best regards,
  Ariel H.

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  Moe Sasaki

  • January 29, 2025 01:47

  Hi Ariel,

  Thank you!I will send you via email.(to communitysupport@brizy.io:)

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  Ariel H.

  • January 29, 2025 12:01

  Hi Moe,  

  Thank you for your cooperation.  

  We have gone through all possible troubleshooting steps, but the issue remains unresolved. However, I created a copy of your site on my testing environment, and it seems to be working as expected, which suggests the problem may be related to some server limitations, particularly with ModSecurity.  

  Could you please reach out to your hosting provider and ask them to temporarily disable ModSecurity? If that’s not possible, kindly request that they add the following to your server settings:

  <IfModule mod_security.c>
      SecRequestBodyLimit 4194304
      SecRequestBodyNoFilesLimit 2097152
  </IfModule

  Since your server seems to be running NGINX, they may need to convert the above directives to their NGINX equivalent.  

  Best regards,  
  Ariel H.

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