500 error: Unable to save entity. The data version is wrong.

R K

• December 23, 2024 08:01

Hi,
Recently, my website always has 500 error when saving edited blocks with /wp-admin/admin-ajax.php?action=brizy_update_item&version=301-wp&hash=***, and the error message is "Unable to save entity. The data version is wrong."
it occurs after upgrade to the newest Brizy & Brizy Pro 2.6.*

After several round error there is a popup "This page needs a refresh. You’ve probably updated this page (or another page) in a different tab or browser."

I also followed the Troubleshooting Guides
https://support.brizy.io/hc/en-us/articles/22590197512210-How-to-fix-the-error-This-page-needs-a-refresh-You-ve-probably-updated-the-page-in-a-different-tab-or-browser
But I didn't enable ModSecurity and Wordfence Security. And still the same issue to me.

For a page updates at the first time, it's successful. but It always occurs after the second updates. My Server is OpenLiteSpeed, and below are the information:

Also I will send your login account to communitysupport@brizy.io

Regards,
R.K.

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  Ariel H.

  • December 23, 2024 09:57

  Hi RK,  

  Thank you for reaching out to us.  

  Could you kindly provide temporary access to your hosting panel so we can investigate the issue further?  

  In the meantime, please check if optimizing the database might resolve the problem. You can refer to this guide for assistance:   https://www.godaddy.com/en-ph/help/optimize-table-in-mysql-7364

  Looking forward to your response.  

  Best regards,  
  Ariel H.

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  R K

  • December 23, 2024 13:13

  I optimized the database, and same error. Also I sent you the control panel accounts by email.

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  Ariel H.

  • December 23, 2024 14:33

  Hi RK,  

  Thank you for the update. I will have another team member take a look at this issue. Upon checking, it appears that this error message was present in an older version and has resurfaced. I'll get back to you as soon as I have an update.  

  In the meantime, the WP Dashboard indicates that your SQL server is outdated. Could you please check this on your end?  

  

  Best regards,  
  Ariel H.  

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  Ariel H.

  • December 23, 2024 15:08

  Hi RK,

  Thank you for your cooperation. I’ve created a private ticket and escalated this issue to one of my colleagues for further investigation. You’ll hear back from them once they have finished inspecting your site.

  Best regards,  
  Ariel H.  

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  R K

  • December 23, 2024 15:17

  Hi Ariel,

  Thank you for that. And yes, I'm still using MySQL5.7. And not upgrade to MySQL8 yet. 
  However, I have another website, using MariaDB10.5.9 which should be similar with MySQL8. And with same problem. 
  If you think I should upgrade to MySQL 8 first, I will deal with that tomorrow.

  Regards,
  R. K.

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  Ariel H.

  • December 23, 2024 15:24

  Hi RK,

  Please let us know when this is completed.

  Kind regards,
  Ariel H.

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  R K

  • December 23, 2024 17:00

  Upgraded

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  Ariel H.

  • December 24, 2024 09:33

  Hi RK,  

  My colleague has replied to the private ticket requesting your site's credentials. I forwarded the credentials you previously provided, but they no longer appear to be valid. Could you please check if you received the email from support@brizy.io?  

  Best regards,  
  Ariel H.  

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  R K

  • December 24, 2024 09:43

  Yes, I got it. and replied there

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