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Gianpietro Gilardoni

Hi

if you connect to this page:

https://mytabi.me/pulizia-chakra/

you will see that at the bottom of the page my personalised audio loads perfectly.

After a second a second (default audio player) loads inside it.

WHy is that? and how do I get rid of it?

thanks

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Comments

14 comments

Date Votes
  • Ariel H.

    Hi Gianpietro,  

    Thank you for reaching out to us.  

    Unfortunately, we’re unable to inspect the page as it requires a login.  

    Could you kindly share a screenshot to demonstrate the issue?  

    Looking forward to your response.  

    Best regards,  
    Ariel H.  

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  • Ariel H.

    Hi Gianpietro, please also temporarily disable WordFence, you can enable it back after we have inspected your site.

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  • Gianpietro Gilardoni

    Sorry. Forgot about that.
    You can proceed

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  • Ariel H.

    Hi Gianpietro,  

    Thank you for the update. Unfortunately, we are unable to log in using the provided password. When attempting to recover it, we encountered an issue with the reCAPTCHA on the password recovery page.  

    Kindly update the password or resolve the reCAPTCHA error to allow us to reset it ourselves.  

    Best regards,  
    Ariel H. 

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  • Gianpietro Gilardoni

    so sorry, once again

     

     

     

    I tested and I can enter with no problems

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  • Ariel H.

    Hi Gianpietro,  

    Thank you for your cooperation.  

    After investigating, it seems the issue is caused by the Html5 Audio Player plugin. Disabling the plugin resolves the problem. 

    Best regards,  
    Ariel H.  

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  • Gianpietro Gilardoni

    Hi Ariel

    thanks so much.

    Problem is that I need the plugin. After investigation, it is the only dynamic one that doesn't allow audio download.

    If you can tell me that Brizy can solve the problem I will use it with out a doubt otherwise I will be left with the issue. 

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  • Ariel H.

    Hi Gianpietro, 

    You can apply the CSS below to adjust the widget's size, ensuring it fits within the container.

    .brz-audio{
        transform: scale(0.6,0.9);
        transform-origin: center; 
    }

    You can add the above CSS in Appearance > Customize > Additional CSS.

    Best regards,
    Ariel H.

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  • Gianpietro Gilardoni

    Hi Ariel, thanks a lot, I didn't make myself clear.

    I want to forbid users to download audio:

    and HTML5 audio plugin allowed that. Standard audio upload allows you to click on the tree dots and to download the audio, and I don't want that to happen as all the audio will be copyrighted.

     

     

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  • Ariel H.

    Hi Gianpietro,  

    It’s possible to hide the overlay using CSS, which will keep the plugin active while preventing the audio player overlay from showing in the posts, thus disabling the three dots for downloading the audio.  

    Could you let me know why there’s a slider in the template? Is it necessary?  

    Best regards,  
    Ariel H.  

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  • Gianpietro Gilardoni

    Hi Ariel

    it's not a slider, it's an Accordion.

    I wanted to create an "appearing text" effect , while clicking on: More Info, and the Accordion is the best solution I could find.

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  • Gianpietro Gilardoni

    if you mean the carousel, yes, it's necessary, well at least that's what I think

    This is a meditation page, and there is a main audio that is the actual meditation (audio uploaded dinamically in the post page)

    underneath it a carousel where a user can select the preferred audio file to go with the meditation

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  • Ariel H.

    Hi Gianpietro, it looks like you found a way to make it look better, you may want to add this CSS so everything stays inside the container and won't overlap.

    Best regards,
    Ariel H.

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  • Gianpietro Gilardoni

    thanks so much Ariel

    very kind of you

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