Recurring Issue with Server Synchronization
Dear Support Team,
I am still experiencing issues with server synchronization. I have already reported this problem in the past and was informed that it would be resolved. Unfortunately, the situation remains unchanged.
To provide a clearer picture, I have prepared an example, which you can find at the following link: https://jmp.sh/0Ad98T4L.
Please look into this matter and resolve it. If you need any additional information, do not hesitate to contact me.
Here is website URL: https://www.pvauto.cz/
Thank you in advance for your assistance.
Best regards,
Tomas
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Hello Tomas,
Kindly see my test at https://jmp.sh/pEuSiRlh The changes you make in the Brizy Cloud editor may reflect in the website frontend after 30-60 seconds. For example, if you make a change at 10:00 AM, it may reflect in the frontend at 10:01 AM. Please let us know if waiting for 30-60 seconds help in resolving the above issue.
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Hello George,
I would like to inform you that the issues persist despite following the provided advice.
Here is URL to video: https://jmp.sh/IzROVlhl
Additionally, I am frequently encountering the following error message along with a page refresh.
Here is URL to video: https://jmp.sh/CHlHOklX
I kindly ask for your advice and assistance, as I have been struggling with this problem for a long time. It has reached a point where I am practically unable to perform my work properly.
Best regards,
Tomas
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Hello Tomas,
Sometimes the above issues can happen due to accumulated cache in your browser. Can you follow the procedure at How to Clear the Cache and Cookies in Your Web Browser to clear cached images files in your browser and check if the two issue persists? (Skip the step to delete Cookies)
Kindly also sign into your Brizy Cloud Dashboard from a different browser/ computer and check if the issue persists.
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I tried it, and clearing the CACHE helped, but the same issue occurred on another desktop device or mobile phone. This is somewhat problematic. I can't possibly advise every person who visits my website to clear their CACHE. That's not realistic.
Best regards,
Tomas
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The issue is definitely on the side of Brizy Cloud. I've been dealing with this for a long time without any resolution. It's quite frustrating. Please address this problem.
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Hello Tomas,
The development browser on the computer which is being used for editing the website needs to clear cached files and images every 2-3 months to fix the above issue and to avoid the error "This page needs a refresh. You've probably updated the page in a different tab or browser" Users are not required to clear their browser's cache.
When an issue can be replicated on any computer or browser, we consider it as a Brizy Cloud bug. We need to investigate what is causing the problem at your end since it only occurs there and we are unable to replicate it. If you like, we can do schedule a Zoom call to look at this issue on your end.
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