Subscription cancellation

Michaela Simacek

• December 13, 2024 14:19

I am unable to cancel my subscription

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  Ariel H.

  • December 13, 2024 14:30

  Hi Michaela,

  Thank you for contacting us. 

  We are sorry to hear that you have decided to cancel your subscription. I can follow this up for you.

  If it is not too much trouble, could you please spare a few minutes to inform us of the reason behind your decision to cancel your subscription?

  Your feedback will help us identify areas for improvement.

  Best regards,
  Ariel H.

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  Michaela Simacek

  • December 31, 2024 10:34

  Hello, Brizy attempted to renew the subscription and charge me anyway although you mentioned you would cancel the subscription for me. 

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  KC George

  • December 31, 2024 12:27

  Hello Michaela,

  We were waiting for your reply to Ariel's question about the reason for cancellation. We have now cancelled your subscription to Personal Cloud plan.

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