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Curl 28 error 5000 ms

Timur Taveev
Hello There is a problem on one of my sites. Everything works fine except for one page Starter templates. When I go to the page I see an error - curl error 28 connection timed out after 5001 milliseconds. Blank page in the control panel. I have a litespeed server installed. php 8.3 curl 8.9.1. All limits in php are high. I am using the latest versions of brizy. How can I fix this problem? I wrote to the hosting support. The hosting asks which page the curl request is going to. Can you write to me?
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Comments

20 comments

Date Votes
  • Ariel H.

    Hi Timur,

    Thank you for contacting us.

    Please ensure that your server is not blocking outgoing requests to https://websitebuilder-demo.net/. Sometimes, firewalls or security settings on your hosting platform can block these connections. 

    Additionally, consider increasing the cURL timeout limit beyond 5001 milliseconds. A higher timeout (e.g., 10 seconds) may help if the connection to Brizy's server is slow. Your hosting provider can assist with these adjustments.
    https://solveforce.com/understanding-phps-default_socket_timeout-configuration-and-application/

    Lastly, double-check your PHP settings, like max_execution_time and memory_limit, to ensure they are sufficient. Here’s an example of server settings you can request your hosting provider to update:

    max_execution_time: 300
    max_input_vars: 6000
    memory_limit: 512M (or higher)
    post_max_size: 128M
    upload_max_filesize: 128M

    You can find additional troubleshooting steps related to this issue on this URL:
    https://www.wpkube.com/how-to-fix-wordpress-curl-error-28

    Please try this and let me know how it goes.

    Best regards,
    Ariel H.

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  • Timur Taveev

    Hello

    Okay, let's try to fix it. Thanks!

    When I open the link to https://websitebuilder-demo.net/ from my browser - my antivirus reports a virus on your site. Please check this on your site.

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  • Ariel H.

    Hi Timur,

    Thank you for the update. I’ll look into this and escalate it to our senior support team.

    Kind regards,  
    Ariel H.

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  • Timur Taveev

    We asked our hosting company to look into the curl issue. The hosting company told us that IP 81.177.165.50 where the site is located is blocked by your server.

    Can you unblock this IP so that we can install the startup templates?

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  • Ariel H.

    Hi Timur,  

    Thank you for the update. Could you please let me know how you obtained this IP address? Upon checking, it appears that this IP address is not associated with us.  

    Best regards,  
    Ariel H.

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  • Timur Taveev
    • Edited

    On the server where brizy is installed, IP 81.177.165.50, there is no access to the start templates page from this IP.

    If the hosting company changes the server IP, access to the start templates appears.

    Therefore, the hosting company responded that IP 81.177.165.50 is blocked on your side.

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  • Ariel H.

    Hi Timur,

    Thank you for the update.

    Could you ask them to run the following command from their server and share a screenshot of the output?

    curl -v 5.161.102.85

    Best regards,
    Ariel H.

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  • Timur Taveev

    Hello

     

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  • Ariel H.

    Here’s a refined version of your message:

    Hi Timur,

    Thank you for the update. I have requested that the IP address 81.177.165.50 be whitelisted and am awaiting confirmation. I will notify you as soon as I have an update.

    In the meantime, could you please check if it’s possible to whitelist 5.161.102.85 in your server’s security settings?

    Some hosting providers offer tools to manage this, which may be available in your hosting control panel, or you can reach out to your provider for assistance.

    Best regards,
    Ariel H.

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  • Timur Taveev

    Hello

    Thanks for your help.

    Have you received a response from your hosting provider? Is our IP allowed?

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  • Ariel H.

    Hi Timur,  

    Apologies for the delayed response. Unfortunately, I haven’t received an update. In the meantime, could you provide us with temporary access to your site so we can take a closer look? Please send the credentials to communitysupport@brizy.io and include this reference number in the subject line: 23256188828946.  

    Looking forward to your response.  

    Best regards,  
    Ariel H.  

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  • Timur Taveev

    Sent a letter

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  • Ariel H.

    Hi Timur,  

    Thank you for your cooperation.  

    After checking, the templates are accessible within the page via the template library, as shown in this screencast: https://youtu.be/9DYipkIzfeo

    Could you please try reinstalling WordPress in a subdirectory on the same domain or server and let us know if you can replicate the issue?  

    Best regards,  
    Ariel H.  

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  • Timur Taveev

    Hello

    In the video you show the installation of a template for a page from the Brizy constructor. There were no problems with this.

    The problem is with Console > Brizy > Starter templates. If you go to this page you will see an error.

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  • Ariel H.

    Hi Timur,  

    Thank you for the update. Unfortunately, we’re still waiting for the IP address to be whitelisted, as this is managed by another team. I’ll continue to follow up on this for you.  

    In the meantime, it’s interesting that the templates library is accessible from the Layouts tab but not directly from Brizy -> Starter Templates, as both pull data from the same server.  

    Could you please confirm if the IP address 5.161.102.85 has been allowed in your server’s Connections Manager?  

    Best regards,  
    Ariel H.  

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  • Timur Taveev

    Hello

    The hosting wrote that there are no blocks on this IP.

    How can this problem be solved?

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  • Ariel H.

    Hi Timur,  

    Thank you for the update, and sorry for the inconvenience. I’ll double-check if the IP address is whitelisted on our side and get back to you as soon as I receive confirmation.  

    In the meantime, if you need access to the templates, you can find them in the layouts tab inside the editor.  

    Best regards,  
    Ariel H.  

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  • Timur Taveev

    Hello! Is our IP blocked on your side?

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  • Ariel H.

    Hi Timur,  

    Apologies for the delay. I’ve received confirmation that your IP, 81.177.165.50, has now been whitelisted. Please give it another try and let me know if it works.  

    Best regards,  
    Ariel H.  

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  • Timur Taveev

    Hello

    Now all the start templates are installed. Thank you!

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