Hamburger menu doesn't work anymore

Safal Shrestha

• December 12, 2024 16:46

Hi, I made some changed to the menu and updated the site.

Since then the menu has stopped working. It works in the editor mode but not on the live site!

Site is available here: kathmandukitchen.ie

Could you please suggest what to do?

 

Thanks.

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  Safal Shrestha

  • December 12, 2024 17:07

  Because the menu didn't work. I had to overlay a popup. Strangely doesn't work on the home page only.
  No console error or anything.

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  KC George

  • December 13, 2024 06:57

  Hello Safal,

  Access the block settings icon of your global header, then select the "menu" icon, save your Display Conditions by clicking on the "Save" button and click on the "Update" button at the bottom right corner. See the procedure at https://jmp.sh/unGCTI1W. Purge server cache and check if the hamburger menu issue resolves. If this does not help, we will take a look at your WordPress Dashboard to troubleshoot it.  

  If you want us to take a look at your WordPress Dashboard, please add a new user and send the following details to our email: communitysupport@brizy.io 

  • Support Forum link: https://support.brizy.io/hc/en-us/community/posts/23253927549458
  • WordPress Admin URL: 
  • Username
  • Password

  Please let us know  in this forum when you send us the email.

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  Safal Shrestha

  • January 01, 2025 22:35

  Hi, 

  Just emailed you with login details. Thanks.

  Kind regards,

  Safal

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  Ariel H.

  • January 02, 2025 08:44

  Hi Safal,  

  Thank you for your cooperation. I’ve asked one of my colleagues to investigate the issue further, and I’ll get back to you as soon as I have an update.  

  Best regards,  
  Ariel H.  

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  Safal Shrestha

  • January 02, 2025 11:05

  Thanks Ariel. Cheers.

  Btw I tried what KC George mentioned again. Had tried it before reaching out and it didn't work.

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  Ariel H.

  • January 02, 2025 11:27

  Hi Safal,  

  Thank you for the update.

  We managed to get the popup menu to work. However, I wanted to confirm if this is the intended design. If so, could you please replace the navigation element with an icon instead?

  
  Best regards,
  Ariel H.

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  Safal Shrestha

  • January 02, 2025 12:22

  Hi Ariel,

  That is my temporary fix because the hamburger menu didn't work. I had to layover a popup. Clicking on actual hamburger doesn't work.

  Kind regards,
  Safal

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  Ariel H.

  • January 02, 2025 13:30

  Hi Safal,  

  Thank you for the update. The issue was resolved by resetting the global header display conditions. To do this, open the global header settings, review the current display conditions, and click save. Then, hit update to apply the changes. Make sure to purge the LightSpeed Cache to avoid any caching issues.  

  

  Please give it a try on your end and let us know if you have any other questions.  

  Best regards,  
  Ariel H.

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  Safal Shrestha

  • January 02, 2025 13:32

  Thanks Ariel. Looking good.

  Hmm, when I tried it, it hadn't worked. I had disabled lightspeed cache, may be I had to enable and clear it

  Thanks very much for the help.

  Kind regards,
  Safal

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