Member menu doesn't always show

Thomas Gudbjerg Karlsen

• December 11, 2024 17:16

Hi, I have a site (destribede.dk) where 2 pages doesn't show the logged in menu, but the not logged in menu. All other pages shows it correctly when logged in and not logged in. The pages is forside and om os, which is home page and about us. What can I do about it? Every setting, everything is correct. I can remove the member menu, publish, create it again, publish and it's gone in a few hours. It's not my cache Plugin, because I've deleted cache, and also disabled the Plugin and it's still gone in a few hours. No one beside me, is editing the website.

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  Ariel H.

  • December 12, 2024 09:42

  Hi Thomas,

  Thank you for contacting us.

  Could you please provide us a short screencast to demonstrate the issue?

  Best regards,
  Ariel H.

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  Thomas Gudbjerg Karlsen

  • December 12, 2024 13:02

  Hi, here is screenshot https://photos.app.goo.gl/GU9d1Q16agXx9yPs8

  I am logged in on every screenshot, but it does only show that when I'm on "Min konto" (my account)

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  Ariel H.

  • December 12, 2024 13:31

  Hi Thomas,  

  Thank you for contacting us

  Could you please provide us with temporary access to your WP Admin page so we can inspect your site? Kindly add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io:

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/23228977174546
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Thomas Gudbjerg Karlsen

  • December 12, 2024 13:47

  I've send it to your main

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  Thomas Gudbjerg Karlsen

  • December 12, 2024 13:49

  *mail

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  Ariel H.

  • December 12, 2024 14:13

  Hi Thomas,  

  Thank you for the update.  

  Upon inspecting your site, it seems there are two global headers with identical display conditions applied to all pages. Could you try removing the extra header, clearing the cache, and checking if this resolves the issue?  

  

  Best regards,  
  Ariel H.  

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  Thomas Gudbjerg Karlsen

  • December 12, 2024 14:18

  Hi, one is for users that are not logged in, and one is for the users that are logged in - you can see there is different text. But is there a easier way to do it?

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  Ariel H.

  • December 12, 2024 15:19

  Hi Thomas,

  Thank you for the update.

  Unfortunately, I can't think of a simpler solution at the moment. However, if you're able to create a staging version of your website, we could investigate the issue further. Given that there are over 40 plugins on your site, troubleshooting directly on the live site could be challenging.

  Best regards,  
  Ariel H.

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