why brizy cloud removes the affiliate part in a URL and redirects to the root domain?

Mahesh Waran

• December 06, 2024 16:30

Suppose we hosted our domain abcxyz.com on brizy cloud and have affliates for abcxyz.com. If the affiliate URL is https://abcxyz.com?ref=ku7n2, when someone clicks or enters the URL to visit my site brizy cloud removes the ?ref=ku7n2 part of the URL and redirects to https://abcxyz.com. Because of this behavior, we could not track affiliates and/or referrals. Could you please fix this.

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  KC George

  • December 09, 2024 05:29
  • Edited

  Hi Mahesh,

  As an alternative to https://abcxyz.com?ref=ku7n2 please try https://abcxyz.com/?ref=ku7n2 (with the forward slash immediately after the root domain). Checkout https://brizy.online/affiliate-link/ and click the "Affiliate Link" button and see if the URL parameter stays on the URL.

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  Mahesh Waran

  • December 19, 2024 05:56

  Dear K.C.George,

                             Thanks for looking into this. The thing that is causing this problem is not the forward slash immediately after the root domain but using www in the domain name. The URL parameter stays only if the URL starts with www otherwise it is doing a redirection and the URL parameters are lost. 

  For example in the following URL the URL parameters are lost:

  https://abcxyz.com?ref=ku7n2

  It works if the URL is

  https://www.abcxyz.com?ref=ku7n2

  The difference is adding www to the URL. If you could fix this, then the problem will be solved.

  Thanks and Regards.

   

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  KC George

  • December 19, 2024 07:18

  Hello Mahesh,

  Brizy Cloud websites cannot be published on the root domain. The root domain gets redirected to the www version. 

  If the affiliate URL https://www.abcxyz.com?ref=ku7n2 works, why not give it a try? Or is there a reason why you prefer https://abcxyz.com?ref=ku7n2

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  Mahesh Waran

  • December 20, 2024 04:13

  Dear K.C.George,

                                  The problem is the affiliate links are generated by third party saas and not by us. The affiliates register at the affilate saas provider and get their affiliate link. That is the reason for the missing www in the URL, and it is not that we prefer the URL without www. 

  Thanks and Regards.

   

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  KC George

  • December 20, 2024 06:49

  Hello Mahesh,

  Does that imply that your affiliate SAAS provider does not offer affiliate links that can be customized, as described at https://docs.uppromote.com/settings/affiliate-link-settings/custom-link?. If they don't, Brizy Cloud and your affiliate system are incompatible with each other.

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