Bryzi pro

Ruvis Uab

• December 06, 2024 10:40

Hello,
I bought bryzi pro, but after installing it I can no longer edit pages, it just shows a grey background. After unplugging the pro version I can edit again, but I can no longer use the features of the pro version.

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• 

  Ariel H.

  • December 06, 2024 15:28

  Hi Ruvis,

  Thanks for contacting us.

  This issue often occurs on sites using security plugins like Wordfence. A quick fix is to either disable the firewall or switch it to "learning mode" - https://help.elegantthemes.com/en/articles/2395855-how-to-fix-saving-issues-while-wordfence-plugin-is-enabled

  If that doesn’t help, try disabling all plugins except Brizy and Brizy Pro to check for any conflicts. If the issue resolves, you can re-enable your plugins one by one to find which one might be causing the problem.

  Additionally, you can adjust the following settings in your php.ini file, or reach out to your hosting provider for assistance:

  max_execution_time: 300
  max_input_vars: 6000
  memory_limit: 512M (or higher)
  post_max_size: 128M
  upload_max_filesize: 128M

  If you have access to cPanel, go to "Select PHP Version,"" click on the "Options" tab, and you should be able to make these changes there.

  

  If the issue continues, could you please provide us with temporary WP Admin access so we can investigate further? Add us as an Admin user and send the details to communitysupport@brizy.io:

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/23110736984082
  WordPress Admin URL
  Username
  Password

  Please make a full backup of your site as a precaution.

  Best regards,  
  Ariel H.

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