Video Disappearing In Wordpress
I've noticed on some of my landing pages (ex. https://robcressy.com/launch/ or https://robcressy.com/voice/) that the video I have in my Hero Section will either show up for a second and then disappear (so there is no video to click on) or doesn't even show up at all. I am using Wordpress and Vimeo as my player.
Yesterday the videos didn't show up. Today they are inconsistent (sometimes working, sometimes not).
Obviously this is a big thing for a sales page as I've spent time on my VSL. I've used Brizy for years but have run into consistency issues with the videos (whether I embed the Iframe code or the link).
Anyone run into this issue or have a solution? I don't want to keep having to deal with this.
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Hi Robert,
Thank you for reaching out.
It seems the issue may be related to NitroPack CDN. Could you please try temporarily disabling it to see if that resolves the problem?
If it does, I recommend checking with NitroPack support to see if the embedded video can be excluded from the CDN.
Please give this a try and let me know how it goes.
Best regards,
Ariel H.0 -
I hit up Nitropack support and here's what they said:
"check if Brizy has a JavaScript/AJAX compatibility option and enable it. If not, contact Brizy's support to confirm if they're compatible with caching solutions."
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I've noticed that this video issue is still appearing on my site right now, so i'm actively looking for a solution to solve this.0 -
Hi Robert,
Could you please provide temporary access to your WP Admin so we can take a closer look at your site? Kindly add us as an Admin user in your WordPress Dashboard and send the details to communitysupport@brizy.io:
Community Post link: https://support.brizy.io/hc/en-us/community/posts/23096517639314
WordPress Admin URL:
Username:
Password:Best regards,
Ariel H.0
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