Multiple Brizy accounts

Kevin Bracey

• December 01, 2024 01:15

We currently have multiple brizy accounts using different email addresses purchased in 2019 and 2022 and at this time we are consolidating the 2 companies into one as a rebranding, is it possible to merge the existing account into a single account 

one account has brizy cloud /WP and the other is simply Brizy WP (please see enclosed screenshots)

 

 

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  Ariel H.

  • December 02, 2024 11:26

  Hi Kevin,

  Thank you for contacting us.

  Could you share the email address associated with your accounts and let us know which one you’d like to use as your main account? I’ll check with our senior support team to see if merging them is possible. Rest assured your email will remain private and won’t be shared in this support thread.

  Best regards,  
  Ariel H.

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  Kevin Bracey

  • December 02, 2024 16:13
  • Edited

  Our two accounts are:
  
  [ email accounts deleted ]

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  Ariel H.

  • December 03, 2024 09:50

  Hi Kevin,  

  Thank you for the update. I’ve received confirmation from our senior support team that it’s possible to transfer your current subscriptions from so**al***ia@ne*********services.com to c****ser**ces@n*****info.com, and vice versa. After that, you can update the account email to your preferred address, con*****@n*****info.com. Please let us know how you’d like to proceed.  

  Additionally, please send us confirmation from the second account, providing consent to merge it with your other account.  

  Best regards,  
  Ariel H.  

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  Kevin L Bracey

  • December 04, 2024 18:16

  Good Afternoon Ariel,

  1. Circling back to this request indicating that we would like to move forward with merging soc*****dia@nex**************services.com brizy account into cli*******ces@nex*******fo.com brizy account.

  whereas cl*********vices@nex*******nfo.com is the sole account going forward

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  Ariel H.

  • December 05, 2024 08:14

  Hi Kevin,  

  Thank you for the update.  

  Could you also send a confirmation from soc*****dia@nex**************services.com to authorize the transfer of your account to cl*********vices@nex*******nfo.com? You can use this link to create the confirmation: https://support.brizy.io/hc/en-us/community/posts/new  

  Best regards,  
  Ariel H.  

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  Ariel H.

  • December 05, 2024 14:34

  Hi Kevin,  

  Thank you for your cooperation. We’ve received the email confirmation from your second account. I’ll update you as soon as the process is complete.  

  Kind regards,  
  Ariel H.  

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