Removing “page is protected by password” in unprotected pages

William Mincy

• November 30, 2024 19:12

Hello, I haven’t updated my Brizy Cloud pages in a year but am now seeing sections at the bottom saying “ RESTRICTED SITE AREA - This page is protected by password” I cannot find how to remove this from my pages. I don’t have anything I added that should need password protection and don’t want this in my site. How do I remove this and prevent it from being added to my websites?

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  Ariel H.

  • December 02, 2024 11:07

  Hi William,

  Can you please share with us the Project Name and the Preview URL of your project in the Brizy Cloud Dashboard so we can further check the issue?

  

  Best regards,
  Ariel H. 

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  William Mincy

  • December 02, 2024 12:32

  Certainly. There are a few of them doing this at the moment.

  In the Workspace “William Mincy” the following websites are showing this behavior:
  * William Mincy - https://www.w*****ncy.com/
  In the Workspace “|meta| the following websites are showing this behavior:
  * HalfMeta - https://ha****a.com
  * Other Realities - https://www.h****ta.com/

  In all of these cases the websites have been published for a while and I have not added a protected area. Additionally, when I go into the cloud editor I don’t find any element in the page that would let me remove this. All have been published for a while now and should not have this on the sites.

  So the help I need is in understanding what this is and in removing it from my sites. Additionally I’d like to know why this was added to already published websites that I did not edit. Having elements added without my permission or knowledge really makes me uneasy in moving more sites to the platform as I’d planned in the new year, so hoping this is just a fluke and not a larger issue.

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  Ariel H.

  • December 02, 2024 13:47

  Hi William,

  Thank you for your cooperation.

  I’ve created a private ticket so one of my colleagues can look into this issue. You should hear back from them soon.

  Sorry for the inconvenience.

  Best regards,
  Ariel H.

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  William Mincy

  • December 02, 2024 23:32

  Thanks, but I’m not sure how I follow up on the issue from here. Will someone be messaging on this thread or will they be sending me an email?

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  KC George

  • December 03, 2024 07:55

  Hello William,

  Kindly check the hello@......stries.com inbox for an email from support@brizy.io.  My colleague Basharat has replied to you.

  This is an unusual issue. After our developers investigate, Basharat will contact you with an update on resolving the issue.

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  William Mincy

  • December 06, 2024 07:39

  The issue appears to now be resolved, thanks. However what was the cause of the problem?

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  Ariel H.

  • December 06, 2024 08:51

  Hi William,  

  Thank you for the update and for bringing this to our attention. It appears to have been a backend glitch.  

  If you have any further questions, feel free to reach out.  

  Best regards,  
  Ariel H.  

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