Edit page is blank

Sarah Spencer

• November 27, 2024 16:30

Hi 

 

I am building a couple of sites with different brizy templates and have the same problem on both of them 

 

When I go to edit the page using "edit page" rather than "quick edit" or "edit with brizy" I get a blank page that I should be able to access and fill in the Yoast details

 

I have the latest versions of everything I need, a brozy pro license and yoast is installed, activated and up to date.. 

 

Any help would be great :) 

 

Thanks  

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• 

  Ariel H.

  • November 28, 2024 09:11

  Hi Sarah,

  Thank you for reaching out.

  This issue often happens on sites using Wordfence or similar security plugins. Disabling the firewall or setting it to learning mode can usually resolve the problem. More information is available here: https://help.elegantthemes.com/en/articles/2395855-how-to-fix-saving-issues-while-wordfence-plugin-is-enabled.

  If that doesn’t help, try disabling all plugins except Brizy and Brizy Pro to check for a conflict. If this resolves the issue, re-enable plugins one by one while testing to identify which one might be causing the conflict.

  Additionally, please update these settings in your php.ini file, or ask your hosting provider for assistance:

  max_execution_time: 300
  max_input_vars: 6000
  memory_limit: 512M (or higher)
  post_max_size: 128M
  upload_max_filesize: 128M

  If you have cPanel access, go to "Select PHP Version," click on the "Options" tab, and you should be able to adjust these settings there.

  

  If the issue persists, could you please provide us with temporary WP Admin access so we can investigate further? Add us as an Admin user and send these details to communitysupport@brizy.io:

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/22911873966738
  WordPress Admin URL
  Username
  Password

  Please make a full backup of your site as a precaution.

  Best regards,  
  Ariel H.

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  Sarah Spencer

  • December 02, 2024 10:55

  Hi Ariel, 

  I'm not using wordfence or any other security plugins .. I have a siteground security optimiser but I just disabled that as you requested and nothing's changed 

  when I click on this .. 

   

  I get this 

   

  

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  Sarah Spencer

  • December 02, 2024 10:57

  and I would rather send any logins more privately than via this community support thread if that's okay 

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  Ariel H.

  • December 02, 2024 11:03

  Hi Sarah, 

  Please send your sites credentials to communitysupport@brizy.io and include this reference number in the subject line: 22911873966738.

  Please make a full backup of your site before sending us your login details.

  Best regards,
  Ariel H.

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  Sarah Spencer

  • December 03, 2024 10:56

  Hi 

  did that yesterday - any news / update please? 

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  Ariel H.

  • December 03, 2024 11:38

  Hi Sarah,

  Thank you for the update. It appears that the website collaboration invitation has expired. Could you please resend it? If possible, please set the expiration to at least 72 hours, so we have enough time to investigate the issue.

  Best regards,  
  Ariel H.

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  Sarah Spencer

  • December 03, 2024 13:03

  It doesn't look it it should expire - I have just resent the invites 

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  Sarah Spencer

  • December 03, 2024 13:06

  

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  Ariel H.

  • December 03, 2024 13:43

  Hi Sarah,  

  Thank you for your cooperation.  

  I’ve inspected your sites, and the Yoast panel is appearing on all three. By default, there’s an arrow on the right side of the screen that you can click to reveal the Yoast panel. Since Brizy doesn’t directly integrate with Yoast, any site SEO should be managed using this panel.  

  

  If this doesn’t address the issue you’re experiencing, please provide more details, and we’ll be happy to assist further.  

  Best regards,  
  Ariel H.  

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  Sarah Spencer

  • December 03, 2024 14:55

  that's also bringing up the blank pages I am experiencing .. 

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  Sarah Spencer

  • December 03, 2024 15:09

  could it be that I need to clear a cache of some sort? 

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  Ariel H.

  • December 03, 2024 15:21

  Hi Sarah,  

  Could you please check if it is visible using another browser?

  Best regards,
  Ariel H.

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