Menu with Submenu doesn't work in frontend
Hi!
I built a menu with two submenus. It used to work, but not any more. It still works in the brizy page builder, as you can see in the image attached, but on the website you can't use the menu anymore. Have a look for yourself. www.frasch-fenster.de. As far as i know the problem appears under MacOS with Safari an Chrome. I can't reproduce the behaviour with Firefox. 
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Hello Martin,
A plugin in your WordPress Dashboard could be interfering with the Brizy submenu's functionality. Please deactivate each of these plugins individually and see whether the problem still exists in order to determine which plugin is at odds.
- Erecht24
- Real Cookie Banner Pro
- Real Cookie Banner
- Burst Statistics
If the Brizy sub menu starts working well by deactivating one of the plugins, it points towards an incompatibility between Brizy and the specific plugin. Kindly get back to us with your finding.
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Hi!
I am sorry but didn't work out. I deactivated all of these plugins but still the menu doean't work.
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Hello Martin,
We would like to take a look at your WordPress Dashboard to troubleshoot this issue for you. Kindly add a new user to your WordPress Dashboard and send the following details to our email: communitysupport@brizy.io
- Support Forum link: https://support.brizy.io/hc/en-us/community/posts/22855835870610
- WordPress Admin URL:
- Username
- Password
Please let us know in this forum when you send us the email.
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E-Mail with user data for the wordpress was sent.
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Hi Martin,
Thank you for your cooperation.
The issue seems to be caused by a hard cache, and we selected all three options to resolve it.
Clearing the browser cache also helped.
Please clear your browser cache or try using a different browser to test on your end.
Best regards,
Ariel H.0 -
Hi,
it is strange... I have already tried clearing the cache but it didn't work out. Now it seems everything is up and running again.
Thanks you!0
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