Custom donain not working with any provider

Alfredo delaCasa

• November 25, 2024 08:10

Hi

I have created websites an linked to my domains following your instructions. In any case I get the same error message, even though the domains are regwith different providers:

ERR_SSL_PROTOCOL_ERROR

When I do self check via your app, everything matches, but the fact is that no one can access mebsites. Help please. thanks

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  KC George

  • November 25, 2024 08:46

  Hello Alfredo,

  You are pointing your domain to an Ionos server with the IP 2001:8d8:100f:f000::286 in addition to the Brizy Cloud server with the IP 34.237.47.210. Kindly delete the AAAA record with the IP 2001:8d8:100f:f000::286 and get back to us. We will help you with the SSL certificate.

  

     

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  Alfredo delaCasa

  • November 26, 2024 04:37

  Hi, I have deleted the record you mentioned. still no change. thanks

   

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  KC George

  • November 26, 2024 05:32

  Hello Alfredo,

  We have installed the SSL certificate. Your website is now accessible at https://www.sothebywine.co.uk. Kindly reload the page on your browser to see the latest change.  

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  Alfredo delaCasa

  • November 26, 2024 06:33

  Hi, I am afraid is not, now I get a general page not ready one

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  KC George

  • November 26, 2024 06:45

  Hello Alfredo,

  Do you see a coming soon page? To make your homepage design visible, kindly disable the "Coming Soon" page under CMS - Project Settings - System Pages

   

   

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