Downgraded Account Issue and Countdown Timer Malfunction

Mas

• November 21, 2024 06:48

Hello,

Today, I encountered two problems that I would like to bring to your attention.

1. Downgraded Account Issue. I kindly request that you check my account status. I am currently subscribed to a Lifetime PRO account, but when I log in to my account, it appears that I am being placed on the FREE plan instead. For your reference, please see this screenshot that illustrates the issue: https://prnt.sc/F2eSfc_va7fu.

2. Countdown Timer Malfunction. Additionally, I created a site for testing purposes where I implemented a countdown timer feature. The expectation was that once the timer reached zero, it would redirect users to a specific page. However, it seems that the redirection is not functioning as intended, and the timer does not redirect to the designated destination URL. You can view the page in question here: https://demarus.brizy.site/. I would greatly appreciate it if you could investigate and resolve this issue at your earliest convenience.

Thank you for your attention.

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  KC George

  • November 21, 2024 14:03

  Hello

  1. Downgraded Account Issue: You can activate PRO features on a project by selecting the "Activate PRO" option in your project thumbnail.
     
     Similarly, you can deactivate PRO features on a project by selecting the "Deactivate PRO" option in your project thumbnail.
     
     The AppSumo Brizy Cloud 2024 plan you have bought gives you access to 5 PRO licenses. You can activate PRO features on 5 projects. 
     
     
  2.  The Countdown Timer has no option to redirect users to a specific URL on finishing the count down. When the count down finishes, you can either hide the counter or show a message
      

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  Mas

  • November 21, 2024 17:36

  For my #1 case , I can understand your explanation.
  
  As for my second case, that is not true.
  
  I believe that Brizy have the capability to redirect users to a specific URL once the countdown has finished. Just a few days ago, I successfully implemented an automatic redirect feature on a website.
  
  And just now, I tried again and it is working now. Here is the proof: https://www.berrycast.com/conversations/92f173b3-7ad8-531f-a245-c4c18839b0b0 

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  KC George

  • November 22, 2024 06:27

  Thanks. I was not aware that the redirect was possible. I appreciate bringing this to notice.

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