Is it possible to recover a deleted project?

Trevor Thompson

• November 20, 2024 02:49

Hi there, 

I deleted a project in error. Is it possible to recover it, or is it gone forever?

Thanks, 

Trevor

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  KC George

  • November 20, 2024 09:18

  Hello Trevor,

  If the project was originally created a few years ago and deleted now it would be difficult to retrieve it. If it was recently created (in the last one week), we will attempt to retrieve it. From your browser history, kindly send us the URLs of the lost project from the Brizy Cloud editor.   

  Brizy Cloud editor URLs look like these with a project ID and page ID  

  • https://admin.brizy.io/projects/20472406/editor/page/4986473
  • https://admin.brizy.io/projects/20472406/editor/page/4986480

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  Trevor Thompson

  • November 20, 2024 10:07

  Hi K C, 

  I think it's either one of these two:
  
  

  • https://admin.brizy.io/projects/21652730/editor/page/6357850
  • https://admin.brizy.io/projects/21652732/editor/page/6357858

  It looks similar to the image attached:

  

   

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  KC George

  • November 20, 2024 11:31

  Hello Trevor,

  I have escalated your request to attempt to restore the above project. Our developers will look into it soon. Kindly give us some time to get back to you.

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  Trevor Thompson

  • November 20, 2024 12:06

  Okay. Thank you. 

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  Trevor Thompson

  • November 26, 2024 17:07

  Hi K C

   

  Any news?

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  KC George

  • November 27, 2024 08:56

  Hello Trevor,

  We apologize for the delay. We have restored your project; its available at https://sheep8e51a9b5.brizy.site

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  Trevor Thompson

  • November 27, 2024 11:33

  Thank you  C. I appreciate it. 

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