Failed to upload FIle - Issue with interface

Alexander Campos

• November 20, 2024 00:48

Hi there! Please chck out thevideo:

https://www.loom.com/share/c8906f09e6394baeaf62298d424f0ae2?sid=9335b830-0621-4448-8476-7624e751b487

 

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  Ariel H.

  • November 20, 2024 09:46

  Hi Alexander,  

  Thank you for reaching out to us.  

  Could you provide access to your GoDaddy account so we can investigate the issue further? If this is possible, please send the credentials to communitysupport@brizy.io. Also kindly add this reference number in the subject line: 22740972983954.  

  In the meantime, could you check if you can temporarily disable the CDN to see if it resolves the issue?  

  

  Best regards,  
  Ariel H. 

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  Alexander Campos

  • November 21, 2024 00:42

  My current hosting plan doesnt allow for CDN disable :(

   

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  Alexander Campos

  • November 21, 2024 03:46

  I changed to a new hosting plan and have no plugins and the pages dont save or publish

   

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  Alexander Campos

  • November 21, 2024 03:48

  New credential for wp-admin

  removed

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  Ariel H.

  • November 21, 2024 09:18

  Hi Alexander,  

  Thank you for your cooperation. I understand that disabling the CDN isn't permitted in your hosting subscription. We've already escalated this issue to our developers for further investigation. I’ll keep you updated as soon as I receive any feedback from them.  

  Best regards,  
  Ariel H.  

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  Alexander Campos

  • November 21, 2024 17:12

  Seems that the issue comes with saving any full page layouts templates coming form the template designer... If I implement blocks it works fine but if I try to import full layouts it doenst save

   

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  Ariel H.

  • November 22, 2024 08:45

  Hi Alexander, 

  Thank you for the update.

  We will also look into this, I am unable to provide you with an update today as the issue is still on going. However as soon as I have an update, I will reply to you as soon as possible.

  In the meantime, if you need to work on your websites, I can provide a link to download an older version that doesn’t have this issue, allowing you to continue while we work on a fix. Let me know how you’d like to proceed.

  Best regards,
  Ariel H.

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  Ariel H.

  • December 04, 2024 09:47

  Hi Alexander,  

  Thank you for your patience. We tried uploading an image, and it seems to be working now. Interestingly, no changes were made on our end.

  

  Best regards,  
  Ariel H.

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