Problem with forms on my cloud websites

Yves Douillot

• November 18, 2024 12:56

Hey, Several of my forms on my cloud websites can’t seem to work, I got notices from my clients about the problem… is there something going on ?

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  Ariel H.

  • November 18, 2024 13:14

  Hi Yves,  

  Thank you for reaching out to us. Did you happen to make any changes to the DNS records recently? My colleague confirmed that there are currently no DNS records set up for email.  

  Best regards,  
  Ariel H.  

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  Yves Douillot

  • November 18, 2024 14:10

  Hi

   

  This one for example (the client told me)

   

  https://www.hydroformation.fr

   

  This other one (I did this page yesterday and tried the form several times to deliver to the client today, worked fine yesterday ), now doesn’t anymore, of course I had to delay the delivery 

   

  https://microcreche-lauremi.webopale.co/pre-inscription

   

   

   

  The basic error message displays each time you try to submit something 

   

  I have tried others too and there are many, across several accounts 

   

  I honestly don’t have time to check them all today 😌😌

   

  Please let me know 

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  Yves Douillot

  • November 18, 2024 14:12

  No I didn’t change anything in the DSN section

   

  The last change I made was for the requested DNS change after the SSL renewal 

   

  the form on this page was working fine yesterday I can assure you 

   

  https://microcreche-lauremi.webopale.co/pre-inscription

   

  Should I worry ?

   

  are we talking about the preview domain (webopale.co) of the main domain (webopale.agency) ? I dndi't change anything anyway

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  Ariel H.

  • November 18, 2024 14:24

  Hi Yves,  

  Thank you for your cooperation. The forms appear to be working at my end.

  

  
  However, I’ll have someone look into this issue and will get back to you as soon as I have an update.  

  Best regards,  
  Ariel H.  

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  Yves Douillot

  • November 18, 2024 14:28

  will try on my end too

  yet what you told me about the DNS setting missing... should I worry about it ?

   

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  Yves Douillot

  • November 18, 2024 14:31

  they seem ok, at least the message goes away...

  a hiccup ? wasn't working for several clients this morning, not for me either... please believe me I am not going crazy 

   

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  Ariel H.

  • November 18, 2024 14:48

  Hi Yves,  

  DNS records are crucial, as emails may not function properly without them. I’ve created a private ticket so one of my colleagues can assist you further with this issue.  

  Best regards,  
  Ariel H.  

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  Yves Douillot

  • November 18, 2024 14:53

  I didn't touch anything, that's what I find the whole thing disturbing, everything was ok yesterday, not ok this morning for several hours, and back again...I checked and there are mail entries in the DNS (webopale.agency)

   

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  Yves Douillot

  • November 18, 2024 15:40
  • Edited

  Ariel, I have just replied to you via mail :

   

  Hey

   

  How is it that it was working fine yesterday ? How is it it’s working again now after several hours not functioning ? Again, I didn’t change anything between yesterday and right now

   

   

   

  It’s fine again now, I havent changed anything 

   

  I remember this mail (about the DNS setting to be changed because of the renewal of the SSL, like every year

   

   

  I still have this EXCEL file (see screenshot), there’s no mention of DNS entries for mail for the preview domain (webopale.co)

   

   

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  Yves Douillot

  • November 18, 2024 15:41
  • Edited

  sorry you were talking about webopale.agency, my bad

  the thins is the DNS are there (secreenshot)

   

  I have just noticed that the "name" property for the 2 settings is set to "mail" in GoDaddy, where the value is "mail-cloud" in the excel file, can it be the problem ? Should I change the name of the entries ?

  byt the way, if this was supposed to be updated, your colleague didn't not tell em about it a few weeks ago when I had to update a record following thr renewal of SLL, it was stated that only this particular change should be made to the preview domain, no mention at all about changes in the mail entries of the main domain

   

  Thanks 

   

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  Ariel H.

  • November 18, 2024 15:30

  Hi Yves,  

  Please continue the discussion in the private ticket and kindly remove the screenshots you’ve posted here.  

  Best regards,  
  Ariel H.  

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  Yves Douillot

  • November 18, 2024 15:41

  ok, screenshot removed

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