Failed To Upload File

Peter Pasion

• November 16, 2024 21:56

I have looked at all the similar posts and get the same error "Failed to upload file". This has nothing to do with file size limit. I have tried to upload a 4k file and still get the same error.

GoDaddy no longer allows you to turn off the CDN. I have tried rolling back to older versions of brizy with no luck. 

Please help.

 

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  Ariel H.

  • November 18, 2024 09:59

  Hi Peter,

  We're sorry to hear you're having this issue with Brizy

  Please provide us with temporary access to your WP Admin page so we can take a look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/22675755201298
  WordPress Admin URL:
  Username:
  Password:

  Additionally, we will also need temporary access to cPanel/FTP:
  cPanel/FTP host address:
  Username:
  Password:

  As a precaution, we recommend creating a full backup of your site.

  Best regards,
  Ariel H.

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  Ariel H.

  • November 20, 2024 09:19

  Hi Peter,  

  Thank you for your cooperation. It seems the issue is related to the CDN.  

  I’ve requested a colleague to review this issue. I’ll get back to you with an update as soon as possible.  

  Best regards,  
  Ariel H.  

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  Ariel H.

  • December 04, 2024 10:32

  Hi Peter,  

  I’m following up on the issue you previously reported. It’s still ongoing, and we sincerely apologize for the inconvenience.

  Best regards,  
  Ariel H.

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  Peter Pasion

  • December 06, 2024 17:58

  No worries. Thanks for the update and the continued help looking into the issue. 

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  Ariel H.

  • December 10, 2024 16:21

  Hi Peter,  

  Thank you for your patience. We’ve manually applied a fix for this issue. Please give it another try and let us know if it resolves the problem. A permanent fix will be included in the next update.  

  Best regards,  
  Ariel H.  

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  Peter Pasion

  • December 15, 2024 18:13

  Thanks Ariel,

  I was just able to try again. Now when I try to add an image, it just spins and does not open the media library to select an image.

  I looked at the test page, and tried to edit/replace/add an image, but no luck getting the media library to open. Thanks for your continued help looking into the issue.

  Joel

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  Ariel H.

  • December 16, 2024 09:46

  Hi Joel,

  Thank you for the update. Please deactivate the PixelYourSite PRO plugin, as it seems to be causing a conflict that’s preventing you from uploading your images. You can reactivate it once you’ve finished working on your pages.

  Best regards,  
  Ariel H.

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  Peter Pasion

  • December 16, 2024 16:59

  Hi Ariel,

  That worked! Thanks so much for all your help. 

  Joel

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