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Problems installing the Brizy wordpress plugin.

Alessandro Marani

Good morning.
I am a web developer with a lifetime license of brizy and I have never had any particular problems installing the plugin.
Today while I was trying to install the free version of brizy and then activate the Pro version on a new website being created, I received this error.
Below are the screen shots of the error and the version of Wordpress (the latest available since I downloaded it new today).
I would like to point out that Wordpress is not installed on the server of an external provider but on my production server and this site is on the same machine next to the others where Brizy works correctly. So I believe that the configuration is the same.
Do you have any advice on how to solve the problem?
If it can be useful I can provide admin access to the wordpress control panel.

Here the user credentials
***** removed ****

Here the error message:

Installazione fallita: <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd"> 500 - Internal server error. <!-- body{margin:0;font-size:.7em;font-family:Verdana, Arial, Helvetica, sans-serif;background:#EEEEEE;} fieldset{padding:0 15px 10px 15px;} h1{font-size:2.4em;margin:0;color:#FFF;} h2{font-size:1.7em;margin:0;color:#CC0000;} h3{font-size:1.2em;margin:10px 0 0 0;color:#000000;} #header{width:96%;margin:0 0 0 0;padding:6px 2% 6px 2%;font-family:"trebuchet MS", Verdana, sans-serif;color:#FFF; background-color:#555555;} #content{margin:0 0 0 2%;position:relative;} .content-container{background:#FFF;width:96%;margin-top:8px;padding:10px;position:relative;} --> Server Error 500 - Internal server error. There is a problem with the resource you are looking for, and it cannot be displayed.

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Comments

2 comments

Date Votes
  • Alessandro Marani

    To provide you with more information I activated debugging on wordpress so as to see if I was given a more detailed error message.
    The log shows me this message:

    "[16-Nov-2024 07:52:35 UTC] PHP Fatal error:  Maximum execution time of 30 seconds exceeded in D:\inetpub\www.ilfalegnamesottocasa.it\wp-admin\includes\class-wp-filesystem-direct.php on line 173"

    I would like to point out that I tried installing other plugins on the site to understand if it was a specific problem with the brizy plugin or the wordpress installation and I can confirm that the other plugins install correctly.

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  • Ariel H.

    Hi Alessandro,

    Thank you for contacting us.

    Unfortunately, we are unable to log in to your site because the default WordPress login page URL is not accessible. Additionally, it appears there is an issue with your site's SSL certificate. We recommend contacting your hosting provider for assistance in resolving the SSL problem.

    The error message indicates a "PHP Fatal error," suggesting that this issue is related to your server's configuration rather than Brizy.

    To resolve this, please update the following settings in your php.ini file or contact your hosting provider for assistance:

    max_execution_time: 300
    max_input_vars: 6000
    memory_limit: 512M (or higher)
    post_max_size: 128M
    upload_max_filesize: 128M

    If you have access to cPanel, search for 'Select PHP Versions', click the 'Options' tab, and update these settings there.

    Please try these steps and let me know how it goes.

    Best regards,  
    Ariel H.

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