This update has affected many sites

Michael Martin

• November 12, 2024 21:08

Most of my 70+ Brizy sites are on auto-update and when this morning's update of Brizy and Brizy Pro kicked in it appears to have negatively impacted many sites. Here is an example. 

I have looked for the obvious plugin and theme conflicts, but nothing is readily coming up. I need help FAST. This site (Synergy-Americas.com) is our biggest customer. 

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  Ariel H.

  • November 13, 2024 07:09

  Hi Michael,

  Thank you for contacting us.

  If you have caching plugins on this website, please try to purge the cache and see if that helps. If that didn't help, open any page, go to the global header and change the padding, try adding 1px padding in all sides and hit update. This should force the layout to update. Preview the front end and see if this resolves the issue.

  If the issue persist, could you please provide us with temporary access to your WP Admin page so we can inspect your site? Kindly add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io:

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/22586487578130
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Michael Martin

  • November 13, 2024 09:52

  Ariel - 

  When I returned to this site (after receiving your response), I found that it had not updated to Wordpress 6.7 yet, and when I did, that cleared things up. Apparently, your plugin (or another) was counting on the new environment to function properly. 

  Thanks

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