Sync not working

Andrew Rowles

• November 11, 2024 14:50

Hello

Just bought Brizy cloud, currently use wordpress plugin trying to move local websites across using saved layouts/blocks

Previously sync worked but no longer, keep getting 'sync unsuccessful' although several of the blocks and layouts have green ticks

New project in cloud showing no saved blocks or layouts

Thanks

Andrew R

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• 

  Ariel H.

  • November 11, 2024 16:13

  Hi Andrew,

  Thank you for reaching out to us.

  Here are a few steps you can try to further troubleshoot this issue.

  1. Try using another browser or try using incognito mode and see if this helps.

  2. If you have an older version of PHP on your server, please try updating it to PHP v8.0 or higher.

  3. If nothing helps, also try to reset your account password by going to your account dashboard, click on account and go to settings.  After doing so, please try to reconnect your account and see if this solves the issue.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Andrew Rowles

  • November 11, 2024 19:17

  Hello

  Thanks for the quick response

  Tried all 3 options,

  Firefox/Brave/Safari/Vivaldi,
  PHP is v8.1.29
  and reset my password in account settings

  still getting 'Unsuccesful sync'

  Regards

  Andrew R

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  Ariel H.

  • November 12, 2024 11:06

  Hi Andrew,

  Please provide us with temporary access to your WP Admin page so we can take a look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/22553685977746
  WordPress Admin URL:
  Username:
  Password:

  As a precaution, we recommend creating a full backup of your site. 

  Best regards,
  Ariel H.

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  Andrew Rowles

  • November 12, 2024 11:39

  Hi

  Sorry websites are currently local ones ready to be moved to the cloud version

  Also this morning I tried one of the local sites which has very little in it and it synced ok, the main one, which has been updated to version 2.6.0 now says 

  'Your Plugin version is incompatible with Account version. please update plugin'

  Also I changed my account password last night and logged in ok, this morning the new password is not recognised but the old one works?

  Does the cloud dashboard have a different password to the account/wordpress plugin ?

  Regards

  Andrew R

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  Ariel H.

  • November 12, 2024 12:18

  Hi Andrew,

  We recently released updates for both Brizy and Brizy Pro. The update for Brizy Cloud will be rolled out next, and once it’s available, it should resolve the issue.

  Best regards,  
  Ariel H.

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