SSL not activated

Trevor Thompson

• November 11, 2024 13:13

Hi there, 

It's been over 48 hours, and my site is still not live because the SSL is not active. 

As you'll see from the screenshot, the DNS records are correct. However, I see another A record with "Parked" in the value field. Should I delete it to get my website to work?

Regards, 

Trevor

 

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• 

  Ariel H.

  • November 11, 2024 15:51

  Hi Trevor,

  Thank you for reaching out.

  Please also remove the following A DNS records:

  

  If you're unable to locate the IP addresses for these DNS records, you can delete the Parked DNS instead.

  

  Let us know once the DNS records have been removed so we can check it again for you.

  Best regards,  
  Ariel H.

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  Trevor Thompson

  • November 11, 2024 17:18

  Hi Ariel, 

  I couldn't locate those IP addresses, but I deleted the "Parked" DNS. 

  Thank you. 

  Trevor

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  Ariel H.

  • November 12, 2024 10:06

  Hi Trevor,

  Thank you for your cooperation. It's now working.

  

  Best regards,
  Ariel H.

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  Trevor Thompson

  • November 12, 2024 10:32

  Thank you, Ariel.

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