Fatal Error

Anne Pajon

• November 08, 2024 13:35

Hi,

 

I have updated the plugins after getting a critical error but I do still have this when reactivating Brizy:

Fatal error: Uncaught Error: Class "Brizy_Public_CropProxy" not found in /home/eata9415/revelessence-estelle.com/wp-content/plugins/brizy_/editor/third-party/main.php:27 Stack trace: #0 /home/eata9415/revelessence-estelle.com/wp-includes/class-wp-hook.php(324): Brizy_Editor_ThirdParty_Main->init('') #1 /home/eata9415/revelessence-estelle.com/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #2 /home/eata9415/revelessence-estelle.com/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /home/eata9415/revelessence-estelle.com/wp-settings.php(700): do_action('init') #4 /home/eata9415/revelessence-estelle.com/wp-config.php(99): require_once('/home/eata9415/...') #5 /home/eata9415/revelessence-estelle.com/wp-load.php(50): require_once('/home/eata9415/...') #6 /home/eata9415/revelessence-estelle.com/wp-admin/admin.php(34): require_once('/home/eata9415/...') #7 {main} thrown in /home/eata9415/revelessence-estelle.com/wp-content/plugins/brizy_/editor/third-party/main.php on line 27

Please let me know what I can do to sort out this issue; the website is down, obviously. Thanks.

0

• 

  Ariel H.

  • November 08, 2024 13:45

  Hi Anne,

  Thank you for reaching out to us.

  Please try to isolate the issue by deactivating all plugins except for Brizy and Brizy Pro to check if a plugin conflict is causing the problem. If this resolves the issue, re-enable each plugin one by one, testing and editing your pages each time until the issue reappears. This should help identify the conflicting plugin.

  If the issue persists, could you provide us with temporary access to your WP Admin? This will allow us to investigate further. Please add us as an Admin user to your WordPress Dashboard and send the login details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/22501163490962
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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