Why did you bill me early????

Monique Harris

• November 07, 2024 02:32

I wasn't supposed to be billed until November 7. It says I was charged today, November 6. Even though I cancelled the account already. 

I cancelled the account and then I was billed within the same minute. 

Why is that?

 

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  Ariel H.

  • November 07, 2024 12:14

  Hi Monique,

  My apologies for the inconvenience. I can follow this up for you.

  In the meantime, if it is not too much trouble, could you please take a few moments to share with us the reasons behind your decision not to renew your subscription?

  Your feedback will help us identify areas for improvement.

  Best regards,
  Ariel H.

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