Remove Payment - refund

Rácz István

• November 05, 2024 14:55

Dear Team,

I would like your help with the following payment problem:

I am writing to you from ROIWorks Zrt, we are a marketing agency who have been working with Brizy for several years and have several accounts (not to mention that we love your service:) )

This account belongs to a former partner of ours, Jobinfo Ltd, with whom our working relationship ended some time ago, but as we found out afterwards, our card was still set up here.

Now on 24 October there was a $299 charge to our agency card ( Order Number / Invoice: #42901295-89617508), and our former partner, Jobinfo Ltd. said that they would not pay this to us. For this reason, I would like to ask for your help in kindly refunding us the amount of the invoice issued and deleting our card details from this account.

Also, if I can help in any way, please let me know.

With thanks and regards,
Mate
Roiworks agency director

 

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  KC George

  • November 06, 2024 13:39

  Hello Rácz,

  We have cancelled your subscription to Freelancer Cloud plan and have refunded $299.00 to the payment method linked to this account. The refund transaction should appear on your card statement in 7–10 business days.

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  Rácz István

  • November 11, 2024 13:31

  Hi George,

  Thank you so much! Could you please remove our card from the billing to avoid this issue in the future? Because for some reason, I'm not able to click on the "update" button on the last payment.

   

  Thanks in advance,
  Mate

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  KC George

  • November 12, 2024 07:23

  Hello Mate,

  Paddle is our billing and payment processing partner and stored your card information. Please contact help@paddle.com if you need assistance with removing your card information. Kindly quote #42901295-89617508 as your order number or invoice.

  You will see that your Freelancer Cloud plan subscription has been canceled and is no longer visible in your Brizy account. The only plan your Brizy account dashboard displays is the Brizy PRO Lifetime plan (which has no recurring charges). Even if you don't get in touch with Paddle, there is no possibility that your card will be charged again.

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  Rácz István

  • November 12, 2024 08:55

  Thank you George!

  One last question:

  our accounting department needs the minus invoice (from the remittance), could you send it to me?

   

  Bests regards,
  Mate

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  KC George

  • November 12, 2024 13:01

  Hi Mate,

  Since "Paddle.com Market Ltd" sent you the original invoice, it would make sense to request Paddle for the negative invoice as well. Kindly send this request to help@paddle.com.

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