Unable to drag blocks to re-order

Tomas Luko

• November 01, 2024 10:59

Hello, 

Clearly something is not working on my plug in. It does not feel as it used to. But if I had to give one specific example:

on home page, I am unable to re-arrange blocks. I can drag them - but when it comes to saving it just get stuck. No changes ever saved. 

Your log-in:[ REMOVED]

 

Thank you for your help in advance. 

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  Ariel H.

  • November 01, 2024 14:02

  Hi Tomas,

  Thank you for reaching out to us.

  Unfortunately, the login details provided aren’t working. Could you please double-check and resend them? I also attempted password recovery, but the email hasn’t come through.

  

  Best regards,  
  Ariel H.

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  Tomas Luko

  • November 09, 2024 07:05

  Hi Ariel, 

  Thanks for looking into this. I sent automated password reset link from WP. Hopefully you will get it. 

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  Ariel H.

  • November 11, 2024 09:27

  Hi Tomas,

  Thank you for the update. We haven't received the password recovery email. Could you please install the "Temporary Login Without Password" plugin and follow the steps in this article to create a temporary account: 
  https://www.kadencewp.com/help-center/docs/kadence-general  
  Set the temporary account to expire in 72 hours, and then send the link to communitysupport@brizy.io.

  Best regards,  
  Ariel H.

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  Tomas Luko

  • December 22, 2024 11:07

  Sorry for delay from my side - user is created and notified from the plugin. 

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  Ariel H.

  • December 23, 2024 08:13

  Hi Tomas,  

  Thank you for the update. Unfortunately, we still haven’t received the website login details. We also attempted to recover the password using our email address, but it didn't work. Kindly check again.

  

  Best regards,  
  Ariel H.  

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