Can't upload picture to media library

Justin Chang

• October 30, 2024 18:43

I have a project that I would like to upload my png to media library.  it was shown as error in upload.  The project is not yet going public so I assume is hosted currently on Brizy Cloud.

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  Ariel H.

  • October 31, 2024 10:54

  Hi Justin,

  Thank you for reaching out.

  Could you please try using a different browser to see if the issue persists? If it does, kindly send us a screenshot.

  Best regards,  
  Ariel H.

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  Justin Chang

  • November 08, 2024 18:06

  

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  Justin Chang

  • November 08, 2024 18:06

  This occurs in both png at 765kb and 11.2 mb of the same file in different resolution

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  KC George

  • November 11, 2024 03:35

  Hello Justin,

  After you have reported the above issue, I see that you have uploaded 5 more JPG files. Are you saying that you have trouble uploading PNG files?

  Your upload may fail if the image file you are trying to upload is corrupted or does not adhere to the file format strictly. In such cases, please recreate the image using the appropriate image format using a service like https://tinypng.com/.This service ensures that the generated images adhere to the file format in addition to optimizing your image.

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  Justin Chang

  • November 11, 2024 23:49

  Thank you George, it does appear that some PNGs are not adhering to the standard that brizy server needs.  I am confused however the same files appear to have been acceptable with hostinger's server?  As a background info, I was using GIMP for the PNG export for the images in question.

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