Brizy does not work fine

Sandra Konzett

• October 30, 2024 15:15

Hi

Brizy does not save my pages. The website is then no longer accessible for a few minutes. Message: The website is taking too long to respond. My templates are also not loading properly. When I try, Brizy hangs. Also, not all of the website's content is displayed. I have to save it again so that it is visible and saving does not work realy. As a precaution I deactivated all plugins but that didn't help.

Thanks for your help!

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  Ariel H.

  • October 31, 2024 10:44

  Hi Sandra,

  Please provide us with temporary access to your WP Admin page so we can take a look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/22308580427282
  WordPress Admin URL:
  Username:
  Password:

  As a precaution, we recommend creating a full backup of your site. 

  Best regards,
  Ariel H.

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  Ariel H.

  • November 12, 2024 08:55

  Hi Sandra,

  Thank you for your cooperation. It appears the issue was related to the OceanWP theme, as switching to TwentyTwenty Four allowed Brizy to load all pages. For better compatibility, we have installed and activated the Blocksy theme. Additionally, your server’s strict security settings may be causing slowdowns, especially when switching pages from Draft to Published, and I occasionally lost access until I changed my IP address. You may want to ask your hosting provider to review their logs for more details.

  Best regards,  
  Ariel H.

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  Ariel H.

  • November 12, 2024 12:13

  Hi Sandra,

  The warnings you encountered are non-fatal and should not impact your site’s functionality. However, we've released an update to resolve this issue. Please check the plugins area and update both Brizy and Brizy Pro.

  Best regards,  
  Ariel H.

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