Issue with Brizy's editing panel

Answered

Impactamídia Marketing

• October 28, 2024 18:21

Hello, how are you?

I'm trying to edit a website in Brizy, but when I open a page to edit, I get the following error (see attached image), and it keeps loading indefinitely. Could you please help me resolve this issue?

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  Ariel H.

  • October 29, 2024 11:39

  Hi Frederico,

  We're doing well, thank you! Could you please provide us with temporary access to your website so we can take a closer look? Please send your site's credentials to communitysupport@brizy.io and include this reference number in the subject line: 22262315960466.

  As a precaution, please make a full backup of your site.

  Kind regards,  
  Ariel H.

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  Impactamídia Marketing

  • October 29, 2024 12:09

  You're welcome! I’ve just sent the details to the email address communitysupport@brizy.io.

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  Ariel H.

  • October 29, 2024 12:36

  Hi Frederico,

  Thank you for your cooperation. We attempted to access your site, but we're encountering an error.

  

  If you have a firewall enabled, please temporarily disable it to allow us access.

  Best regards,  
  Ariel H.

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  Impactamídia Marketing

  • October 29, 2024 18:04

  Hi, could you try accessing it again, please?

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  Ariel H.

  • October 30, 2024 10:04

  Hi Frederico,

  Thank you for your cooperation. Unfortunately, I have been unable to identify the root cause of this problem.

  I have created a private ticket and escalated it to one of my colleagues for a thorough investigation. You can expect a response from them as soon as possible.

  Best regards,
  Ariel H.

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  Impactamídia Marketing

  • October 30, 2024 11:33

  "Hi, Ariel. Ok, thank you for your help."

   

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