Issues with scroll on pages with parallax background

Kristoffer Ohrn

• October 22, 2024 18:18

Hi!

Im having issues on some of my sites where the scroll speed is extremely insufficient on sites where Im using an image with the parallax effect animated. Also this issue occurs when using a video as background In some cases.

This problem only happens when using Google Chrome and Microsoft Edge as far as I know, but it works fine on Safari.

Site site below has a video background and the frontpage and the other pages has a background image with parallax. 

https://lazerwash.se/

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  Ariel H.

  • October 23, 2024 10:58

  Hi Kristoffer,

  We've identified that the source of the issue you're experiencing is related to the Animated Parallax effect applied to certain blocks. 

  This issue is specific to Chrome and Edge browsers and doesn't affect Firefox and Safari.  We've been informed that this issue will be resolved in one of the upcoming updates.

  In the meantime, please set the parallax effect to "Fixed", until we roll out a fix to this issue. Sorry for the inconvenience. 

  Best Regards,
  Ariel H.

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  Kristoffer Ohrn

  • October 23, 2024 17:49

  Hi Ariel!

  Okay thank you for the information, will you inform me when this is fixed?

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  Ariel H.

  • October 24, 2024 08:03

  Hi Kristoffer, I will keep you informed on this support thread once we have rolled out an update to fix this issue.

  Best regards,
  Ariel H.

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  Francesco Gallo

  • November 15, 2024 09:23

  I've same problem. Last update 2.6.1 don't fix. When are you going to fix ?

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  Ariel H.

  • November 15, 2024 12:26

  Hi Francesco,  

  Thank you for reaching out to us.  

  Could you please share your website address so we can take a look?  

  In the meantime, if you have any caching plugins or server-side caching enabled, please try purging the cache to see if that resolves the issue.  

  Best regards,  
  Ariel H.

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  Ariel H.

  • November 18, 2024 08:38

  Hi Francesco,  

  Thank you for your cooperation.

  Could you please try temporarily adding 1px padding to the affected block and saving your changes by clicking the update button? Afterward, preview your site to see if this resolves the issue. If it works, you can revert the changes and click update again.

  If the issue continues, please provide us with temporary access to your WP Admin page so we can take a look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/22141474437394
  WordPress Admin URL:
  Username:
  Password:

  As a precaution, we recommend creating a full backup of your site. 

  Best regards,
  Ariel H.

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  Francesco Gallo

  • November 18, 2024 09:08

  Hi Ariel

  i try to adding 1px padding to all block with animated background (and also to all the other) but problem is not solved. 

  I send you temporary admin access.

   

  Thanks

   

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  Ariel H.

  • November 18, 2024 12:32

  Hi Francesco,

  Thank you for your cooperation. We have escalated this issue to our developers for further investigation.

  I will update you as soon as we have any new information.

  Best regards,  
  Ariel H.

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