Brizy editor is not saving correctly.

Charles Kiester

• October 21, 2024 16:52

Hello,

I am experiencing an issue while updating pages on my WordPress site. Every time I try to update a page in the editor, I receive the following error message:

"This page needs a refresh. You’ve probably updated this page (or another page) in a different tab or browser."

Steps to Reproduce:
Open the WordPress editor and make changes to a page.
Click "Update" to save changes.
The error message appears, preventing the update from completing.

Troubleshooting Attempts:
Cleared browser cache and cookies.
Updated WordPress, theme, and all plugins to their latest versions.
Tried editing in Incognito/Private mode and on different browsers.
Disabled all browser extensions.
Deactivated plugins one-by-one to identify any conflicts, but the issue persists.
Checked console for JavaScript errors but did not find any obvious issues.
Despite these troubleshooting steps, the error still occurs. I would appreciate any guidance or recommendations on how to resolve this.

Thank you for your support.

0

• 

  Ariel H.

  • October 22, 2024 08:32

  Hi Charles,

  We're sorry to hear you're having this issue with Brizy. 

  Please provide us with temporary access to your WP Admin page so we can take a look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/22115984062994
  WordPress Admin URL:
  Username:
  Password:

  Additionally, we will also need temporary access to cPanel/FTP:
  cPanel/FTP host address:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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• 

  Ariel H.

  • October 24, 2024 09:48

  Hi Vedhaprakash,

  Thank you for the update.

  Unfortunately, the credentials don't work. Could you please revise and send us the correct login details?

  

  
  Best regards,
  Ariel H.

  0

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