ssl cert expired

Simon Dutta

• October 21, 2024 13:10

hello for my website outgrowth.io my ssl cert seems to have expired,seeattached.pls

can you help

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• Official comment

  

  Basharat Reyaz

  • October 21, 2024 13:37

  Hello, Dutta
  My name is Basharat, Brizy support team. 
  Thank you for reaching out to us.

  I regret to inform you , since you do not have an active plan therefore SSL can not be renewed on your project. Please subscribe to a valid Brizy Cloud plan and SSL will be renewed.

  If you have any other questions, please, let me know.
  Regards, Basharat
• 

  Simon Dutta

  • October 21, 2024 13:44

  hello, i do have an active plan. it is a lifetime plan from appsumo. why do you say it is not active?

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• 

  Basharat Reyaz

  • October 21, 2024 13:50
  • Edited

  Hello Simon

  Thank you for your response. 

  Would you please provide me your account email so that I can recheck your account ?

  Regards Basharat

  Brizy support team

   

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  Simon Dutta

  • October 21, 2024 13:58

  [Email removed by support]

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  Basharat Reyaz

  • October 21, 2024 14:16

  Hello Dutta

  Thank you for your response ,.

  Yes you are right , you have AppSumo life time deal.

  You have added incorrect A record (192.64.119.76) to the DNS setting of your domain , would you please remove the existing A record and add this A record (34.237.47.210) so that SSL can be renewed on your site ? Please drop me an update once you are done with it.

  If you have more questions ,  please let me know.

  Regards Basharat

  Brizy support team

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  Simon Dutta

  • October 22, 2024 08:21

  thanks, i have updated the a record to 34.237.47.210 . pls let me know next steps.

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  Simon Dutta

  • October 22, 2024 10:32

  hello it is still not working

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  KC George

  • October 22, 2024 11:57

  Hello Simon,

  Your domain points to Brizy Cloud as well as a Namecheap servers. Since your website is hosted with Brizy Cloud, your domain should only point to the Brizy Cloud server. Kindly delete the A Record with the IP 192.64.119.76 and get back to us. We will install the SSL certificate for you.

  

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  Simon Dutta

  • October 28, 2024 13:20

  hello i cant see this other a record. pls see attached. where are you seeing it?

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  Simon Dutta

  • October 28, 2024 13:46

  can you just install the ssl asap?

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  Simon Dutta

  • October 28, 2024 14:12

  namecheap tell me that this is fixed: Per my check, your domain name resolves fine in a browser. There is only one A record pointing to this IP address: 34.237.47.210

   

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  KC George

  • October 28, 2024 14:37

  We have installed SSL.

  

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  Simon Dutta

  • October 28, 2024 14:53

  brilliant, thank you!

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