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Can't reply to mails from form

Kristoffer Ohrn

Hi there,

Since the last update (brizy 2.5.9 & brizy pro 2.5.5) my client juridikservice.se can't reply to mails from the form. 

Before the update: in the mail info the submitted e-mail is the return-path.
After the update: in the mail info my clients e-mail is the return path.

 

 

 

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Comments

4 comments

Date Votes
  • KC George

    Hello Kristoffer,

    I tested the Brizy form with Brizy 2.5.9 and Brizy Pro 2.5.5. I confirm that the "Reply To" function works well with the shortcode {{Email}} with the above versions.

    Kindly replace the shortcode added to the "From Name" with a normal text like "Kontakta oss idag", save the form and test again to check if the "Reply To" feature works. If it does not, we will take a look at your WordPress Dashboard to fix it.    

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  • Kristoffer Ohrn

    Hello!

    I tried to replace the "From Name" without any results, the Return-Path is still his own mail.

    Just to let you know, I'm trying to solve this on the frontpage first.

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  • KC George

    Hi Kristoffer,

    We will take a look at this issue in your WordPress Dashboard. Please add a new user to your WordPress Dashboard and send the following details to our email: communitysupport@brizy.io 

    Please let us know  in this forum when you send us the email.

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  • Ariel H.

    Hi Kristoffer,

    Thank you for your cooperation.

    I reviewed the page, and the form seems to be functioning as expected. To verify, I temporarily added my email address as CC to receive the form submission, and when I clicked reply, the email address entered in the form was correctly shown as the "reply-to" address. You can see this in the attached screencast: https://youtu.be/6Io5zcTO83Q

    If this isn’t the issue you were referring to, please let me know.

    Best regards,
    Ariel H.

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