My global header is visible on my live website, but not visible when I edit the page in Brizy. Please help!

Jonathan Rice

• October 21, 2024 02:23

Hi,

Back in July, I was having issues with my global header and footer not showing any more on my website - www.hanova.org. Since then, you guys helped me get it working again. I disabled WP Fastest Cache completely which you guys said was maybe interfering with Brizy.

I still have WP Fastest Cache disabled, but my global header shows on my website front end, but when I got to edit it in Brizy builder, it is not visible.

Can you help me fix this?

Jon

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• 

  KC George

  • October 21, 2024 12:25

  Hello Jonathan,

  Can we take a look at this issue in your WordPress Dashboard? Please add a new user to your WordPress Dashboard and send the following details to our email: communitysupport@brizy.io 

  • Support Forum link: 
  • WordPress Admin URL: 
  • Username
  • Password

  Please let us know  in this forum when you send us the email.

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  Jonathan Rice

  • October 22, 2024 03:09

  Hi, I sent the email with the information you need for testing.

  Thanks so much!

  Jonathan

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  Ariel H.

  • October 22, 2024 13:03

  Hi Jonathan,

  Thank you for your cooperation.

  I've created a private ticket for this issue and escalated it to one of my colleagues for further investigation. You should receive a reply from them soon.

  Best regards,
  Ariel H.

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