Mobile Hamburger Menu not working

Jesper Schlebaum

• October 17, 2024 06:15

We’ve recently updated one of our websites that are using Brizy, after the latest update the mobile burger menu doesn’t work anymore.
Here is the website that has the issue: https://klikogbeloen.dk/

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  Ariel H.

  • October 17, 2024 08:46

  Hi Jesper,

  Thank you for your cooperation.

  We have now fixed the issue.  

  

  If it occurs again, please save the conditions, update the project, and then check if the issue is resolved. You can refer to this screen recording for guidance: https://jmp.sh/f3HHuhmD

  After updating, please purge your caching plugins to ensure there are no caching issues.

  Best regards,
  Ariel H.

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  Jesper Schlebaum

  • October 17, 2024 12:54

  Thank you Ariel, that worked on most sites.
  
  

  Unfortunately, it didn't work on these two sites:
  https://www.tricon.dk/
  https://k9gaarden.dk/

  I actually asked our hosting-solution to help make sure the cache was completely cleared. 
  Do you have a fix for these? 

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  Ariel H.

  • October 17, 2024 13:18

  Hi Jesper,

  Thank you for the update.

  Please send the credentials for both sites to communitysupport@brizy.io so we can check the issue. In the subject line, please include this reference number: 22030388330770.

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Ariel H.

  • October 18, 2024 09:01

  Hi Jesper,

  Thank you for your cooperation. The mobile menus on these two websites appear to be working correctly now. Please check them at your end to confirm.

  

  Kind regards,
  Ariel H.

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  Jesper Schlebaum

  • October 21, 2024 11:09

  Hi Ariel,

  They do work now, will you kindly explain what you did to make this work? 
  Just incase this happens again we would like to be able to fix this quickly. 😊

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  Ariel H.

  • October 21, 2024 14:46

  Hi Jesper,

  Thank you for the update.

  This issue is now fixed with the latest update.

  

  Best regards,
  Ariel H.

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