Brizy and ACF are not working after update

Stijn Cornel

• October 15, 2024 11:23

Hi there,

 

When we update our brizy websites to newest version the shortcodes of ACF are shown and the information that belongs to these codes. How can we fix this? Check this screenshot of the website when it is updated: https://ibb.co/7nF2NGN 

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  Ariel H.

  • October 15, 2024 11:45

  Hi Stijn,

  Thank you for reaching out.

  It looks like your screenshot is broken. 

  

  Could you please create a short screencast instead to demonstrate the issue?

  Also, please ensure that you have downloaded the latest version of ACF from their main website: https://www.advancedcustomfields.com/latest/

  I look forward to your response.

  Best regards,
  Ariel H.

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  Stijn Cornel

  • October 15, 2024 13:50

  Hi Ariel,
  
  If you use the following url https://ibb.co/7nF2NGN you can see the issue. I don't want to update it now cause it has an error.

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  Ariel H.

  • October 15, 2024 15:55

  Hi Stijn,

  Thank you for the update.

  To address the issue, open your template and try making minor changes to the block that contains your dynamic content. Try adding 1px padding to the block and hit update to save your changes. Then, preview the site to check if this resolves the issue.

  If the issue persists, we need to inspect this directly from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io:

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/21992052371602
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Stijn Cornel

  • October 21, 2024 11:59

  Hi Ariel,

   

  I tried this but it doenst work. 
  
  

  Best regards, Stijn

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  Ariel H.

  • October 21, 2024 15:53

  Hi Stijn,

  Thank you for your cooperation. We're still looking into this issue. I will get back to you as soon as I have any new updates.

  Best regards,
  Ariel H.

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  Ariel H.

  • October 22, 2024 12:36

  Hi Stijn,

  Would you be able to create a staging version of this website so we can troubleshoot the issue without affecting your live site?

  To create a staging version of your site, please refer to the following article: 
  https://www.siteground.com/tutorials/getting-started/siteground-staging-tool/

  You may need to reach out to your hosting provider for assistance in creating a staging site. 

  Best regards,
  Ariel H. 

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