Failed To Upload File

Alisha Sparks

• October 09, 2024 22:44

I am currently using Brizy Pro 2.5.1. I also tried to upload using 2.5.4 with no success. Please advise

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• 

  Ariel H.

  • October 10, 2024 09:14

  
  Hi Alisha,

  Thank you for the update.

  Please ensure that you have these versions of Brizy and Brizy Pro installed:

  

  To resolve the issue, please ask your hosting provider to update the following settings on your server:

  - max_execution_time: 300
  - max_input_vars: 2000
  - memory_limit: 512M (or higher)
  - post_max_size: 128M
  - upload_max_filesize: 32M

  If you have access to cPanel, you can make these changes yourself by going to "Select PHP Version" and then to "Options." You'll find these settings there and can modify them.  

  After making the changes, please return to your page and see if you can still replicate the issue. Let me know how it goes.

  Best regards,
  Ariel H.

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  DZ

  • October 21, 2024 17:11

  Same here.
  Also with latest version of both plugins.
  Image urls are mapped as 'brizy_media'. 
  When trying to upload another one, image appers corrrectly on wp Media, bus when inserting in page 'Failed To Upload File' is the error.

  1
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  Ariel H.

  • October 22, 2024 08:55

  Hi DZ,

  Thank you for reaching out to us.

  Can you replicate the issue with all other plugins disabled besides Brizy and Brizy Pro?

  If the issue persists, please provide us with temporary access to your WP Admin page so we can take a look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/21887523018770
  WordPress Admin URL:
  Username:
  Password:

  Additionally, we will also need temporary access to cPanel/FTP:
  cPanel/FTP host address:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  DZ

  • October 22, 2024 09:23

  Hey Ariel,
  I did the one test I missed, but it was the right one. The culprit is the Maintenance Redirect plugin https://it.wordpress.org/plugins/jf3-maintenance-mode/ 
  It was the only one I had not disabled as I needed it to hide the site. 
  Disabled the plugin and the images became visible again.
  Thanks for the support 💪🏼

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