Sidebar does not function

MJJ KAT

• October 09, 2024 12:28

My sidebar menu is not working, whatever I click on, it does not respond. See video:

 

https://youtu.be/L8ajnlE3Iog

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  Ariel H.

  • October 09, 2024 22:56

  Hi,

  Thank you for reaching out to us.

  Could you please confirm if you can replicate the issue with all other third-party plugins disabled, except for Brizy and Brizy Pro? If this fixes the issue, enable the rest of the plugins gradually as you test your site until the issue occurs. This process will help you determine which plugin is causing the problem.

  This could also occur if you have custom code embedded into this page. To further troubleshoot this problem, please temporarily remove any custom code.

  Please give this a try and let me know the outcome.

  Best regards,
  Ariel H.

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  MJJ KAT

  • October 10, 2024 11:20

  Dear Ariel,

   

  I de-activated all the plugins and it was working again. Then one by one I activeted them and checked if the Brizy was functioning. Now I can not reproduce the problem and its working. Hopefully it stays this way but strange that I was not able to locate the problem

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  Ariel H.

  • October 10, 2024 11:25

  Hi,

  I'm glad that it's now working. Please observe and let us know if it happens again.

  Best regards,
  Ariel H.

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