nothing showing in website,all white

Salvador Abarca

• October 08, 2024 07:19

Website is all white https://v2.alvarezcarmona.com/

When editing with Brizy, it does show all the content, but when I preview or just enter the domain directly, I just see white.

Please help

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  Ariel H.

  • October 08, 2024 08:58

  Hi Salvador,

  Thank you for reaching out to us.

  Please try temporarily switching to another theme and see if this resolves the issue.

  If this doesn't help, see if you can replicate the issue by disabling all plugins except Brizy and Brizy Pro. If that fixes the issue, start enabling other plugins one at a time and see if the problem comes back. This can help you find any conflicting plugins. 

  Please try these steps and let me know how it goes.

  Best regards,
  Ariel H.

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  Salvador Abarca

  • October 18, 2024 04:36

  Hi Ariel,

  seems to be the Polylang plugin.

  But while having all plugins deactivated (not Brizy ones), the site shows up but not the footer or header, what could be wrong?

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  Ariel H.

  • October 18, 2024 10:51

  Hi Salvador,

  Thank you for the update.

  Unfortunately, this is a known conflict with Polylang. A fix will be rolled out in one of the upcoming updates.

  To temporarily address this issue, please remove language switching from your main menu. 

  

  We apologize for the inconvenience.

  Best regards,
  Ariel H.

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