Product description and everything else broken after migrate

Terra Sacrae Srl

• October 03, 2024 06:47

I've migrated a website using duplicator. Everything that was made with brizy is broken. I have to go and edit it again and that isn't nice. 

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  Ariel H.

  • October 03, 2024 14:33

  Hi,

  Thank you for reaching out to us. We're sorry to hear you're having this issue with Brizy.

  This is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/21750762253970
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Ariel H.

  • October 03, 2024 15:12

  Hi Alin,

  Thank you for your cooperation.

  We've downloaded the backup file you attached to your email and restored it on this URL: https://staging.pro-site.cloud/demo1/ 

  Could you please check this staging site and see if you can replicate the issue you reported?

  Best regards,
  Ariel H.

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  Terra Sacrae Srl

  • October 14, 2024 07:03

  Take a look at the product descrption after migrate. 
  

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  KC George

  • October 14, 2024 09:04
  • Edited

  Hi Terra,

  I see the designs at https://jmp.sh/4c3TosmJ  when visiting the product URLs https://dream3d.ro/decoratiuni-birou-3d-print-honda-cbr-1000rr/ and https://dream3d.ro/decoratiune-halloween-funny-ghost-3d-print/ How do I see the issue you are facing with the product description?

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  Terra Sacrae Srl

  • October 16, 2024 06:00

  If you edit the product with brizy again, put a space somewhere, and save it .... change everything back to normal. 
  but without that ... the description is broken after migrate. 
  In that case I had only 50 products to edit again ... but if i have 400  ... 

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  Ariel H.

  • October 16, 2024 13:11

  Hi Terra,

  Thank you for the update.

  Upon checking, it seems each individual product on your website was directly edited with Brizy. Unfortunately, you'll need to update each product page individually to fix the layout issue.

  Our recommended approach for easier updates would be to use a dynamic template for your WooCommerce products. This makes management much simpler, as you only need to make changes to the dynamic template, and it will automatically fix broken layout issues on individual product pages.

  Unfortunately, we don't have a quick solution for this issue. As a workaround, we can send you the versions of Brizy and Brizy Pro where the layout didn't break. Please let us know if you prefer to use the older versions.

  Best regards,
  Ariel H.

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  Terra Sacrae Srl

  • October 18, 2024 23:41

  can you send me a video for that template? 

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  Ariel H.

  • October 21, 2024 08:47

  Hi Terra,

  Thank you for the update, please refer to this link: https://youtu.be/U3tBa4AL5mM

  Best regards,
  Ariel H.

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  Terra Sacrae Srl

  • November 02, 2024 08:27

  Ok. But I don't want to use header and footer from brizy. I want to use theme header and footer. 
  if I design that template for all products can I use the theme header and footer?

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  Ariel H.

  • November 04, 2024 09:48

  Hi Terra,

  If you prefer to use your current theme's header and footer, please set the page template to "default." 

  

  Best regards,
  Ariel H.

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