after updating the builder the page look different from backend

Daniele Bazzicalupo

• October 02, 2024 14:28

I've updated brizy and suddently the page look different from how i see it in the backend

https://www.welcomeintuscany.it/

Looklike something happened and the graphic dont look how i see it in the backend builder

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  Ariel H.

  • October 02, 2024 15:24

  Hi Daniele,

  Thank you for contacting us.

  To address this issue, I recommend updating one of the problematic blocks in your pages by adding 1 pixel of padding and then clicking "Update" to save your changes. This sometimes resolves broken layouts and may also force the cache to refresh. You can revert your changes later on if necessary. If this works, you can replicate this procedure on other affected pages. 

  Also, if you have any caching plugins or server-side caching, we recommend purging the cache.

  Please give this a try and let me know how it goes.

  Best regards,  
  Ariel H.

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  Daniele Bazzicalupo

  • October 03, 2024 07:52

  i've already tried purging cache and forcing an update changing padding on the page, the issue persist, i've also deactivated the caching plug in and tried switching template and nothing chaged and the issue persist

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  Ariel H.

  • October 03, 2024 14:42

  Hi Daniele,

  Thank you for the update. We're sorry to hear you're having this issue with Brizy.

  This is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/21740031538322
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Ariel H.

  • October 04, 2024 14:13

  Hi Stefano and Daniele,

  Thank you for your cooperation.

  Could you also please provide us access to FTP on this website?

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Daniele Bazzicalupo

  • October 14, 2024 11:43

  Hello, the website stopped Working completely.

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  Ariel H.

  • October 14, 2024 11:48

  Hi Daniele,

  Could you also please provide us access to FTP on this website?

  I am looking forward to your response.

  Best regards,
  Ariel H.

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