Hamburger Meny not working

Jelle Wijers

• October 02, 2024 09:37

Hi for some reason the hamburger menu on our site is not working?

https://postschool.nl/

Can someone help please?

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  Ariel H.

  • October 02, 2024 10:35

  Hi Jelle,

  My apologies for the inconvenience.

  We've received similar reports recently and have already reported the issue to our Dev Team for further investigation. We'll update you as soon as we have more information. 

  In the meantime, you might try rolling back to previous versions of Brizy to see if that resolves the issue. Please make sure to take a full backup of your website first, then download the following versions:

  - Brizy 2.5.2: https://jmp.sh/2bXHLvAZ
  - Brizy Pro 2.5.1: https://jmp.sh/s29vW87t

  To roll back, follow these steps:

  1. Deactivate and delete Brizy Pro.
  2. Deactivate and delete Brizy.
  3. In your WordPress Dashboard, go to Plugins → Add New → Upload Plugin, and upload Brizy 2.5.2.
  4. Repeat the same for Brizy Pro 2.5.1.

  If the menu element doesn't work, try making a minor change to the global header (e.g., increase padding by 1 pixel). Then, hit the update button to save your changes and preview your site to see if this fixes the issue. You can revert your changes if necessary and hit update again.

  Best regards,  
  Ariel H.

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  Bill Franklin

  • October 02, 2024 19:22

  I am also having this issue, on 200+ sites. 

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  Ariel H.

  • October 03, 2024 12:19

  Hi Bill,

  Thank you for reaching out to us.

  Please try the temporary solution mentioned above until we have an update to address this issue. We apologize for any inconvenience this may cause. 

  Best regards,
  Ariel H.

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  Jelle Wijers

  • October 10, 2024 08:03

  I've done this two times now, but times I've gotten critical errors on the sites. Need a solution now asap.

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  Ariel H.

  • October 10, 2024 09:41

  Hi Jelle,

  Thank you for contacting us.

  Please provide us with temporary access to your WP Admin page so we can look into this issue. Kindly add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io:

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/21732092857746
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Ariel H.

  • October 10, 2024 11:20

  Hi Jelle,

  Thank you for your cooperation. We apologize for the inconvenience.

  We have installed an earlier version of Brizy and Brizy Pro that works on your website. We will keep you updated once we have rolled out a fix for this issue.

  

  Best regards,
  Ariel H.

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