Missing colors and any kind of fonts/graphics

Wojciech Szałkiewicz

• October 01, 2024 12:36

During creating the landingpage in Wordpress via brizy all looks good. After Update, when you open the website to look how its look on air, suddenly missing all colors and efects, fonts, bolds, and other graphic tools. 

Need advise what I can do

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  Ariel H.

  • October 01, 2024 15:19

  Hi Wojciech,

  Thank you for contacting us.

  To address this issue, I recommend updating one of the problematic blocks in your pages by adding 1 pixel of padding and then clicking "Update" to save your changes. This sometimes resolves broken layouts and may also force the cache to refresh. You can revert your changes later on if necessary. If this works, you can replicate this procedure on other affected pages. 

  Please give this a try and let me know how it goes.

  Best regards,  
  Ariel H.

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  Wojciech Szałkiewicz

  • October 02, 2024 12:06

  Hi Ariel,

  I have tried what you suggest, but unfortunately doesn't work at all. 

  Any other ideas what can help? 

   

  BR,

  Wojciech

   

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  Ariel H.

  • October 02, 2024 12:38

  Hi Wojciech,

  I'm sorry to hear you're running into this issue with Brizy. To help us troubleshoot the problem, could you please provide us temporary access to your WP Admin page?
  Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io:

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/21713055059730
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Wojciech Szałkiewicz

  • October 03, 2024 10:17

  Hi Ariel,

  All details are sent. I am Waiting for news from you :) 

  BR

  Wojciech

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  Ariel H.

  • October 03, 2024 11:18

  Hi Wojciech,

  Thank you for your cooperation. We received the login details, but it looks like you forgot to include the WordPress site's login URL. Please resend it to the same email address so we can inspect your site.

  Best regards,
  Ariel H.

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  Wojciech Szałkiewicz

  • October 03, 2024 11:41

  Yep, mine mistake. A new email already sent. 

   

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  Ariel H.

  • October 03, 2024 12:55

  Hi Wojciech,

  Thank you for your cooperation.

  One of my colleagues fixed this issue by temporarily removing the background, updating the page to save the changes, and reverting his changes after confirming that the issue was fixed in the front end. This appears to be a glitch in the recent update. 

  We're currently observing similar reports and raising this issue to our developers for further investigation. We apologize for the inconvenience.

  Kind regards,
  Ariel H.

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