Problem with site

Celine Nordberg Nielsen

• October 01, 2024 09:25

I got following message from Hostinger about problems with my front page. Can you help with this: “Hi Céline I have found that the site process is returning HTTP Error 403. I have deactivated WordFence and the edit is working now: Moving forward, I recommend checking this further with Wordfence support. You will also need to contact the theme/builder support to check which IP addresses or domains need to be whitelisted by WordFence. The WordFence plugin is still disabled, you may enable it from your end once the required URL by Brizy is whitelisted”

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  KC George

  • October 01, 2024 10:31

  Hi Celine,

  The Wordfence firewall can block requests to your site that match specific patterns. Sometimes WordPress plugins and themes will exhibit behavior that resembles known attack patterns, which may then result in the firewall blocking something that is not actually malicious. This is called a false positive.

  To prevent false positives from causing problems with the functionality of your site, the Wordfence firewall has a feature called “Learning Mode”. When Learning Mode is active, Wordfence will add any requests that resemble attack patterns to the allowlist. When a request is added to the allowlist it is considered safe and will not be blocked. Kindly activate the Wordfence plugin and enable the "Learning Mode" following the process below.   

  In your WordPress Dashboard under WordFence - All Options, scroll down to the heading "Firewall Options" and under the heading "Web Application Firewall status, enable "Learning Mode" and set it to automatically switch back to "Enabled Protecting" mode in 2 days or more; this will allow WordFence to learn that Brizy editing is safe.

  

   

  After enabling the "Learning Mode", please check if you are able to edit Brizy pages and save your work. 

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