Why did my pricing slider (switcher) stop working in the latest Brizy Pro plugin for Wordpress...

Barry Lippold

• September 30, 2024 21:18

...and I had to revert to the previous/older version of Brizy Pro in order to get it working. Lost like 2 hours on this until I reverted to an older version. I ALSO TRIED THE PREVIOUS TRICK that fixed other site issues upon the brizy update (like losing all global items/navbars on all sites!!!), adding a space and saving, but only reverting worked. Site uses Astra theme, but this particular feature is a Brizy standard tool/widget/feature.  Astra was also updated previously with no fix, during the 2 hours of trouble shooting and redesigning.

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  Ariel H.

  • October 01, 2024 14:10

  Hi Barry,

  I’m really sorry to hear about the time you lost troubleshooting this issue, and I sincerely apologize for the frustration it caused.

  We’ve been using the latest versions of Brizy, and unfortunately, we haven’t been able to replicate the issue on a new page we created. 

  
  However, if you encounter this problem again, the initial fix we recommend is making small modifications to the block, such as adding 1 pixel of padding and saving. This usually resolves the issue.

  If that doesn’t work, we’d be happy to take a closer look. Please feel free to provide your WordPress site credentials, add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/21698687312914
  WordPress Admin URL:
  Username:
  Password:
  URL of the problematic page: 

  Please make a full backup of your site as a precaution.

  Thank you for your patience, and again, I apologize for the inconvenience. We’re here to assist you in any way we can.

  Best regards,
  Ariel H.

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