Issue with Mobile Menu on Brizy Pro After Update

Sebastien Massaro

• September 30, 2024 12:08

Dear Brizy Support Team,

I hope this message finds you well. Since the recent update to Brizy Pro, I’ve been experiencing a recurring issue with my menus. Specifically, in mobile view, the menu no longer expands. I have tried replacing the menu with a new one, but unfortunately, the problem persists.

Could you please provide some guidance on how to resolve this as soon as possible?

Thank you for your help.

Best regards,
[Sébastien Massaro]

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  Ariel H.

  • September 30, 2024 12:18

  Hi Sebastien,

  My apologies for the inconvenience.

  We've received similar reports recently and have already reported the issue to our Dev Team for further investigation. We'll update you as soon as we have more information. 

  In the meantime, you might try rolling back to previous versions of Brizy to see if that resolves the issue. Please make sure to take a full backup of your website first, then download the following versions:

  - Brizy 2.5.2: https://jmp.sh/2bXHLvAZ
  - Brizy Pro 2.5.1: https://jmp.sh/s29vW87t

  To roll back, follow these steps:

  1. Deactivate and delete Brizy Pro.
  2. Deactivate and delete Brizy.
  3. In your WordPress Dashboard, go to Plugins → Add New → Upload Plugin, and upload Brizy 2.5.2.
  4. Repeat the same for Brizy Pro 2.5.1.

  If the menu element doesn't work, try making a minor change to the global header (e.g., increase padding by 1 pixel). Then, hit the update button to save your changes and preview your site to see if this fixes the issue. You can revert your changes if necessary and hit update again.

  Best regards,  
  Ariel H.

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