Moving Domain Causing Issues With Brizy 2.5

Mrs Julia Gardner

• September 30, 2024 10:04

When building new websites, I use a staging. subdomain. If the website is built in the latest versions of Brizy and Brizy Pro, the media files and page links point to the staging domain when the website is moved to the live domain.

Even when search and replace tools are used to update the database. Which is the same process I have been using for many years (6+)

Downgrading to Brizy 2.4 versions when live fixes the issues but I need to know when I can update to the new versions, any ideas?

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  Ariel H.

  • September 30, 2024 11:50

  Hi Julia,

  Thank you for reaching out to us.

  Could you please try flushing the permalinks and see if this helps:
  https://wpastra.com/docs/how-to-refresh-wordpress-permalinks/

  Otherwise, we'll need to inspect your WP Admin page. Please add us as an Admin user to your staging site and send the following details to communitysupport@brizy.io: 

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/21684074547346
  WordPress Admin URL:
  Username:
  Password:

  Best regards,
  Ariel H.

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  Ariel H.

  • September 30, 2024 13:23

  Hi Julia/Matt,

  My apologies for the inconvenience.

  We've received similar reports recently and have already reported the issue to our Dev Team for further investigation. We'll update you as soon as we have more information. 

  In the meantime, you might try rolling back to previous versions of Brizy to see if that resolves the issue. Please make sure to take a full backup of your website first, then download the following versions:

  - Brizy 2.5.2: https://jmp.sh/2bXHLvAZ
  - Brizy Pro 2.5.1: https://jmp.sh/s29vW87t

  To roll back, follow these steps:

  1. Deactivate and delete Brizy Pro.
  2. Deactivate and delete Brizy.
  3. In your WordPress Dashboard, go to Plugins → Add New → Upload Plugin, and upload Brizy 2.5.2.
  4. Repeat the same for Brizy Pro 2.5.1.

  If, by any chance, the menu element doesn't work, try making a minor change to the global header (e.g., increase padding by 1 pixel). Then, hit the update button to save your changes and preview your site to see if this fixes the issue. You can revert your changes if necessary and hit update again.

  Best regards,  
  Ariel H.

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